PetflowReviews of petflow.com

After a couple of recurrent problems with the web site over the years I have to report that in the last year 2 shipments that were supposed to be "auto" and no hassle never arrived. In fact, in both cases, FedEx reported that they never received the item from Petflow to ship to me at all! If this company isn;'t 0ut of business already they will be soon. They made it my problem to refund the order with the credit card company, a clear violation of card merchant terms.

This company is a circus and monkeys are running it. I placed an order almost a month ago for PRESCRIPTION food that my cat needs to SURVIVE. A week went by, kept getting auto “working on it” messages. Called and was told the order was “lost” and they’ll put it back through. Another week went by, no delivery. Asked and was told the written script was no longer valid. Gave my clinic info for them to contact. Was told the order was canceled, and I’d have to resubmit. Asked for the manager, Savannah, who assured me the order would be put back through, she had all my info, all was fine. Another week went by, no order. Just emailed her and was told my order was canceled. WHAT IS WRONG WITH THESE PEOPLE? Simply unacceptable.

Petflow has really come through for me and my dog. I needed a vet prescribed dog food for my girl who has liver damage two years ago. I was unable to find it at a price I could afford. Until I found Petflow. I placed my order, and they reached out to my vet. I was able to have the food in a week! In addition, I had a delivery stolen from my porch last year. I called Petflow, the operator was very understanding and sent another bag of food free of charge! I have no complaints! And I'm very grateful. I highly recommend!

Almost $46 with tax & shipping for a $25 bag of dog food. Totally ridiculous! And I can't return it!! Will never order from your company again. Order # 008388175 Order Date: August 15, 2025 Status: Complete Reorder Print Order OrderInvoicesShipments Billing Address Scott Rothfuss 4679 Snowbird Drive Hamilton, Ohio, 45011 United States T: 5136469759 Shipping Method Shipping - Standard Payment Method Credit Card Items Ordered Tracking Number(s): 883597697449 Product Name Price Qty Subtotal Royal Canin Breed Health Nutrition Poodle Puppy Dry Dog Food 2.5-lb Auto-Ship: Every 4 weeks SKU: 36612 $30.95 1 $30.95 Subtotal $30.95 Shipping & Handling $12.95 Tax $2.01 Grand Total $45.91

I have been a customer of PetFlow for numerous years, using their convenient auto-ship feature for our pet's food needs every month. I would normally rate them high, but recently they changed their auto-ship policies without any notification to me (I do not subscribe to their marketing emails). They discontinued their auto-ship discount and changed their free shipping. This resulted in a ~30% increase in my order but it was shipped and charged without informing me of this. Or rather, the day I got the order notification (Saturday), I contacted them the correct or cancel the order. Too late apparently. No problem, any decent company would rectify this by crediting the increase for this one order as it was not a customer initiated issue. I would understand future orders being increased, but not without informing the customer. Unfortunately despite multiple requests, their customer service states every time that it was an upper management decision to change policy, and now that the order was sent, they would not issue any credit. That to me is absolutely poor customer service. It truly baffles me. For $20, they have lost a long term customer.

Poor customer service . Price increase of 30.00 on dog food with no prior warning. Contacted and was treated rude and they basically do not care.Same dog food everywhere else 60.00 they increased it to 90.00 with no warning. This company will go under with this type of shady dealings. Don’t buy anything from here especially in autoship. Price gouging at its finest!

The gal from their support make my experience very good. She polite and fast answer me with solution that work right away. I surprise she fix it so quick and keep telling me what next to do. This very important because my dog have some problem now and get good price is very needed. they helped me a lot in this hard time

Customer service rep hung up on me while I was still asking him about my auto ship. I’m currently looking for another vendor as I am totally put off.