PetflowReviews of petflow.com

Response from PetflowJul 22, 2026

We are so glad our team has been able to help when the website gives you trouble and that your orders have been shipping smoothly! We are sorry the site has not always been cooperating. Our team is always available via chat, text, or email if you ever need assistance. Thank you for sticking with us and for the kind words!

Response from PetflowJul 22, 2026

We are so glad your experience with us has always been great and we truly appreciate your loyalty! We hear you on wanting a more personal touch and we understand that chat, text, and email do not feel the same as speaking with someone directly. While phone support is not something we currently offer, our team genuinely cares about every pet parent we work with and always aims to make every interaction feel personal. Thank you for sharing this feedback with us.

Response from PetflowNov 12, 2025

We’re very sorry to hear about your experience. That’s never how we want any interaction to feel, and we truly appreciate you taking the time to share this feedback. We’re reviewing this internally so we can continue improving the level of care and empathy our customers receive.

Response from PetflowNov 12, 2025

We completely understand your frustration and are so sorry for the disappointment. We know how upsetting pricing changes and communication shifts can be, especially after being with us for so long. We’ve shared your feedback with our leadership team so we can continue refining how we communicate updates and support our customers more effectively.

Response from PetflowNov 12, 2025

We’re very sorry for the frustration this caused and completely understand how upsetting it is to feel caught off guard by a policy change or shipment timing. We always aim to communicate updates as clearly as possible and regret that this wasn’t your experience. Your feedback has been shared with our leadership team to help improve our communication and transparency moving forward.

Response from PetflowNov 12, 2025

We’re so sorry for the trouble you’ve experienced with your auto-ship orders. We know how important reliability is, especially when it comes to your pet’s supplies. Your feedback has been shared with our operations team so we can look into what may be causing this and improve the process moving forward.

Response from PetflowJul 22, 2026

We love ya too! We appreciate the honest feedback and are glad the convenience and customer service have been working well for you. We will keep working to make sure Petflow is always worth your while. Thank you for sticking with us!

Response from PetflowJul 22, 2026

Standing behind our products and making it easy to reach us are two things we take very seriously. Thank you for the wonderful words and for choosing Petflow!