PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
MING
Always on time and excellent customer service. Best price for kibble. Good selection of products.
Response from PetflowJul 22, 2026
On time, great customer service, the best price on kibble, and a solid selection. We are so glad we can check all those boxes for you! Thank you for choosing Petflow.
ANNA C.
You cancelled the discount for auto-ship AND there is no way to speak via telephone with anyone from customer service!
Response from PetflowNov 12, 2025
We’re sorry for the frustration caused by these recent changes. We understand how disappointing it is to lose a familiar discount and not be able to connect by phone. We’ve shared your feedback with our leadership team as we continue to look at ways to make our service experience more accessible and transparent.
S M.
I have been ordering Fromm 30 lb bag of kibble for the last 8 years. Since it is more than $59 there was no shipping. Suddenly Petflow made the cut-off for free-shipping $59.99 and I was charged $12.99 in shipping for the last shipment. When I saw this, I called to cancel--the shipping had not happened, but the representative said the warehouse was already preparing the shipment and refused to cancel my order.
Response from PetflowNov 12, 2025
We understand how upsetting it feels when a long-standing policy changes unexpectedly. We truly appreciate your many years of loyalty and are sorry for the frustration caused by the shipping threshold update and the difficulty canceling your order in time. Your feedback has been shared internally so we can continue improving communication and flexibility around order adjustments.
RILEY C.
Customer service always awesome enjoy auto ship thank you so much. You make my life easier.
Response from PetflowJul 22, 2026
Making life easier for pet parents is exactly what we are here for! We are so glad our team and autoship have been hitting the mark for you. Thank you so much for the kind words!
Dave M.
Petflow was a solid company we have purchased dog food from for years. A few months ago our billing got messed up and our autoship discount was removed. I got a hold of them and they corrected it no problem. I also receive emails ahead of every shipment confirming the order and timing. "Your auto-ship is shipping soon" email 07/24/25. "Your Petflow order confirmation" emailed 07/30/25. This month I get an email at 2:00 a.m. on 08/28 saying the order was processed and the total price was 75% higher than last month. I received no email prior to this like I did in every month prior. When I contacted the company they said they sent an email blast Aug 1 notifying customers they were no longer honoring discounts on autoships and the order was already shipped so there was nothing they could do. I also get an email from Fedex when it ships and I still haven't. I was also made to feel like it was also my fault because I must not have gotten the email blast notifying the changing of my 15% off for life discount. If they need to eliminate the discount I understand but they intentional also did not send the email prior to shipment confirming the price and quantity. I would have also experience all the struggles with damaged product from Fedex but always looked past it because I thought it was money I wasn't sending to Amazon or one of the other large competitors. This company is unethical and not worth your money. There are many other options of companies that demonstrate better values.
Response from PetflowJul 22, 2026
Thank you for taking the time to share this in such detail and for your years of loyalty to Petflow. We are truly sorry for this experience. You deserved clear communication about the discount change before your order was processed, not after, and we understand how frustrating it must have been to see an unexpected price difference without prior notice. Like many businesses, we have faced increasing operating costs and have done our best to balance that while continuing to serve our customers. We also hear you that the interaction with our team left you feeling blamed rather than supported, and that is not acceptable. We will be sharing your feedback as it speaks to real gaps in how we communicate policy changes. We are sorry we were not able to do better by you.
Patrick K.
Looked for prescription dog food for my older pooch. Petflow had a very attractive price for first time auto-ship customers, so I bit. Now the the price is 80% higher than initially and 20% higher than Chewy. But I'm stuck because they've got my prescription.
Response from PetflowJul 22, 2026
We are sorry to hear this has been a frustrating experience, especially when you are managing prescription food for an older pet. We understand how important it is to have a reliable and affordable source for that. Like many businesses, we have faced rising operating costs and have done our best to balance that while continuing to serve our customers. We genuinely appreciate your feedback and will be sharing it with our team. If you have any questions about your prescription or account, please do not hesitate to reach out via chat, text, or email and we will do our best to help.
Dawn
With our diminishing natural resources, one of the places we'll first be hit, in the hopes we won't notice, is the quality of food for our pets. This has already been a problem and as people continue refusing to change behavior, the problem will only get worse. Those of us more in tune with and who treat our furbabies as actual family members are going to notice long before the rest of the public catches on, but it matters to everyone, which is a separate topic. The bottom line is our animal companions are noticing the change in food quality as well, and it's becoming more difficult to find, afford, and purchase good quality. That said... Blue Buffalo Tastefuls Adult Flaked Salmon Entree in Gravy Wet Cat Food is one of the few foods the cats in my care agree is somewhat decent quality, and I'm grateful to have found a Salmon product for them; however, it's availability exclusively in a small can, when many of us have multicat households, is both wasteful in a world of diminishing resources, diminishes the actual quality of the food, and makes the food less affordable. In a nutshell, good product, but the company needs to work with it's customers in being both able to afford it as well as trying to retain as much quality as possible with the product, which can easily be achieved in selling the larger cans, which the company DOES DO with the lower quality foods. So, Blue Buffalo loses a star for their lack of concern for both their customers and our furbabies. We're in a world with finite and in fact diminishing resources. Adopting this policy of shrinkflation is detrimental to everyone. Please stop trying to fool us and instead, help us safe money and quality in the ways you actually have to power to do, Blue Buffalo. For those with infinite money to waste and not concerned about product quality, then yes...for you this is a 5 star product, buy to your hearts discontent, but for the people with a wider lens, this is a failure to real customer and cat needs. The product IS acceptable, WORK WITH US to help us to afford it. Please, offer it in the larger cans and a real case of 24, along with the cases of 12!
Response from PetflowJul 22, 2026
Thank you for such a thoughtful and passionate review. It is clear how much you care about the quality and affordability of food for your cats, and we appreciate pet parents like you who pay close attention to these things. While packaging and sizing decisions are made by the brands themselves, we will absolutely pass your feedback along. We are glad we could be the place you found a product your cats enjoy and we hope we can continue to be a reliable source for them. Thank you for choosing Petflow!
Micki
I would give a negative number if I could. July 30th they sent an email stating an auto ship order would be sent on Aug 6th 265.00 plus tax. On Aug 6th got billed over $424 and could not cancel as order had shipped. They said nothing could be done as there was a price increase. I have sent messages to management without even a response. I will never order from this company again and warn everyone else with autoship
Response from PetflowNov 12, 2025
We’re very sorry to hear about your experience and how frustrating this was. Cost increases from our suppliers have unfortunately led to some necessary price adjustments, though we understand how disappointing that can feel, especially without clearer communication. We’ve shared your feedback with our leadership team as we continue improving transparency and ensuring our customers feel informed before any changes take effect.