PetflowReviews of petflow.com

I place my order on 7/31/21 and still have not received my order..Very disappointed.

Petflow seems to have problems with shipping. I actually had to order more food because the Petflow order didn't arrive in a timely manner. The second order was also from an online company and still arrived days earlier than my original order!

Outstanding customer service! Will definitely order again! Thank you!!

Everything was good except for delivery time was over a week from the time of order. In comparison to others, delivery time is to long.

The only thing I am not pleased about is PetFlow calling my dog's physician every time I order dog food for him. My dog has been eating the same dog food for over the past 10 years, and I don't think it should be necessary to obtain a new prescription from his physician more than once every six (6) or twelve (12) months.

Has been great and fast shipping!

I am appalled at what has gone on with my order. After getting charged, my order was shipped and then returned before reaching me. There was damage apparently. After calling (and talking to someone nice), it got re-shipped. When I received it there was a bag of litter torn open, another one that clearly had been opened but had been retaped in several places, and cans of cat food that were shipped so poorly (some shipped with 40 lbs of litter!) they had many of the cans damaged—one case had 18 out of 24 cans dented. The area I opened these boxes had litter that leaked all over; even the cases of cat food had to be unpacked and cleaned off can by can because they were filled with litter and covered with litter dust. I’m still waiting on two cases of canned food two weeks after placing the order. This was my first order from PetFlow and I’m sorry to say it will be my last. .

I have been a customer for many, many years. I have it set up so I have my order automatically shipped to me. I am constantly receiving torn bags of food, missing items and all out not receiving my orders. When addressing this with customer service on numerous occasions, nothing changes. Then when I expressed my extreme frustration, and said I am “considering” taking my business elsewhere. They took it upon themselves to cancel my auto ship. The dog food I buy can only be found a a few select places. I am highly disappointed and disgusted with the customer service. They don’t listen to their customers, nor do they try to improve on the easy things such as packaging. They don’t have any issue taking my money and not sending my order. I am done using Petflow, it is way too much effort on my end when it should be simple. That’s what auto ship is for. I am feeding 800lbs of dogs on a daily basis so I need a company that is reliable, with good customer service and they are not.