PetflowReviews of petflow.com

Petflow was persistent in trying to reach our distracted vet to approve the prescription food order, then shipped it quickly. Thanks!

Again, you sold me a product you didn’t have in stock only to cancel it over a week later. Most national retail outlets understand the value of an “out of stock” function.

Seemed foolproof when I set up auto ship for my dog’s prescription food. Delivery was quick and packed safely - arriving in perfect condition. Second auto ship was pushed back and never arrived. So was the third. No notification. No explanation. This is FOOD. The only food my dog can eat. Turns out the food is out of stock indefinitely. Would have helped to have a heads up before I wasted so much time just waiting. Better communication would have been useful.

I received a timely notification that any changes necessary to my automatic order would have to be made by a certain date and my shipment would arrive around Aug 26th. Nothing arrived, no notification of any sort, I then called about two weeks later and when the customer service person checked my order she said it was in back order ~ I WAS NEVER INFORMED OF THIS. I told her to cancel the order and I will never order from you again.

You were the only ones who had my dog's food in stock. Even Hills was out. And the transaction was 100% smooth, beginning to end. Thanks!

I thought I’d ordered dog food….then I was notified you didn’t have it. Should t that have been noted when I first ordered?

After letting us know our dog food would ship that day, we were informed 2 days later that the food would never ship and the order was canceled. Customer service basically said they couldn’t help.

You allowed me to order dog food that was on backorder. You then waited one week to email me telling me it would not arrive due to it being in backorder. Perhaps in the future label items that are actively not in stock to be labeled as such.