JASON G.
Website is clunky and difficult to deal…
Website is clunky and difficult to deal with on the phone. Also wants to automatically sign up dor things. Not a very good design and makes me want to go elsewhere.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
JASON G.
Website is clunky and difficult to deal with on the phone. Also wants to automatically sign up dor things. Not a very good design and makes me want to go elsewhere.
Dmcwlvssr
Great service great treats
Connie F.
I am satisfied with the service however one of the products I ordered was a 15' cotton lead and my dog chewed through it in less than 5 minutes.
MARY D.
I placed my first order with petflow. The delivery was only delayed 1 day and I was notified of it. I am very happy and look forward to using their autoship.
JEAN
Service is bad. Our vet responded to request and it took days to ship after that. Customer service couldn’t give me a straight answer the two times I called. Won’t order from this company again.
Joe
Order was processed quickly, shipping was on time. Problem was that about 1/4 of the cans had dents. If I was buying off the shelf I would not pick cans with dents, packers should not be shipping them.
DOUGLAS M.
Great company. Fast shipping very helpful. Great customer service A+++++++++
zjwilliams
I have been ordering from Pet Flow for @ 10 years. Ihis order was a fiasco. They took 2 days to SAY my order was shipped and no shipping details. Four days later I called and the lady said it was not shipped but she would have it sent that night. Another day later of crickets on the shipping details I called againand found out it was not shipped but was told it would ship that day. It finally did.