PetflowReviews of petflow.com

I placed an order on 08/24/22 and had not heard anything about it by 09/03/22, so I emailed the company and was told that their Fraud Protection team suggested that they not fulfill the order. When I emailed back for an explanation, I was told to call a number, which I didn't do, but I think I should have at least been notified to begin with that I wouldn't be getting my order, and I wonder had I not emailed them first if I would have ever been notified about my order not being fulfilled.

Worst purchase experience ever

Dog food arrived in good condition (dry food). It was not broken up like some other places where I have ordered. Good service.

This site is legitimate. I feed my dog Chicken Soup for the Soul Weight Care for dogs. After checking other places they definitely had the best price. So glad I found them. Shipping was minimal but fast. Set it up for Auto ship.

good site good site good sitegood site

Simple ordering and quick delivery

I ordered a prescription diet food for my pet on a Saturday. That Monday I called into customer service and confirmed receipt of my pets prescription. I expressed urgency to the rep that we were running low and needed this food ASAP. 5 days later I received an email canceling my order as it was now out of stock. Apparently there is a supply issue with this food but the communication from this company was horrific. This food is my pet's medicine. Almost a whole week went by before my order was cancelled. Better and more timely communication would have given me more options but because Petflow failed in both these areas I had to drive almost 2 hours to locate it somewhere else.

Prescription wasn’t approved and I didn’t get any food.