PetflowReviews of petflow.com

Fast shipping & best price when compared with other delivery companies of same product.

PetFlow offers competitive prices compared with other online pet supply companies!

I tried to order litter boxes for my shelter and my order was canceled Without my knowledge and after the order was already supposed to have shipped I contacted the company and they canceled my order because they said it was fraudulent. Are used PayPal which is a secure account and they could not give me any reason. I will not be ordering from them again.

Went from bad to worse. Ordered rocks and cat treats. My package was lost. NO ONE reached out. I contacted Fed Ex several days later and it's GONE. I called Petflow to get me my order over night from another location. They said a manager would get in touch. NOTHNG. I ordered from Chewy and it came right away. I called Petflow AGAIN to get my money back and was told no manager would be in for the 3 day weekend. WOW. I hope my card never gets charged. I got an email yesterday a week plus later that they do not have my items and they would cancel. WHAT A MESS.

Good prices and relatively fast delivery

This is my third time ordering from This company. The first two times were very positive. However, after putting in an order on a Saturday morning they are telling me that it “might” leave their warehouse “at some point” in the day on a Thursday. So basically almost a week to release an order. Wow!!! I wish I had known that when I ordered. Now I’m out of time to fix the situation before having to travel. I’m REALLY disappointed, and doubly so when their customer service team seemed to not be capable of doing anything to make good on the situation. I gave one extra star b/c of the prior, more successful orders, but I’m really going to have to think twice before ordering from them again.

Everything was great! I unfortunately had to let go of my baby ( black lab) of almost 12 years. If/ when I am ready I would use your services with no questions.

You offer free shipping for orders over $49. So I try to meet that requirement. But then you offer coupons which are really nice. But when I apply a coupon, it brings my total below the free shipping mark. My choices are to accept the shipping charges or buy more to bring the value back above the free shipping level. Or just cancel in frustration. You are not doing me any favors with coupons, its just a mind twister that your marketing uses to increase revenue. I wish you would just offer free shipping base on the original order value then deduct the coupon with out penalties.