PetflowReviews of petflow.com

Placed two orders - several weeks apart, for an item that Petflow stated was IN STOCK. Both times the orders were cancelled.

Every recent purchase has been a struggle, every item desired was out of stock, very few options available, but bought as my animal needed food. Prices aren't the best, shipping was delayed and package barely made it in one piece. Not recommended to waste time with PetFlow. Been several years of lousy service.

Ordered twice when they said items in stock and both orders cancelled. Will not order again.

After the Hurricane, it arrived quickly = thanks

I've been waiting two (2) weeks for a bag of kitten food. First, it was stuck in Vegas (not scanned by FedEx or some nonsense), then it wasn't sent immediately. I stated in the inquiry it's for my foster kittens, so I didn't want to go to a store and buy another bag in the interim. It should have been overnighted, expedited, expressed, etc. to get it to me ASAP. This is unacceptable.

Unfortunately this experience was a disappointment. We feed our cat a very specialized diet, which there is now a nationwide shortage of. Petflow’s website said that it was in stock when, in fact, it wasn’t. They simply told me they had ANTICIPATED receiving a shipment from the manufacturer. I had to reach out 10 days after I placed my order to find out what was going on. Only then was I told I wouldn’t be receiving the food. Poor business practice in my opinion.

It came in a timely matter. I was alarmed and disappointed it was so poorly packed. Total carelessness of the person who processed this order. There was a piece of tape going down the seam of the box but it was not adhered to the box. The box came opened and I am shocked the contents didn’t appear to be damaged. I don’t like seeing my packages on my porch wide opened.

Had the cat food that I needed for a reasonable price and was delivered promptly despite a hurricane ravaging the state of Florida. I am thankful.