PetflowReviews of petflow.com

I needed a prescription item. There is nationwide shortage of this item. The manufacturer themselves say they do not have any in stock or any arriving in the foreseeable future. They advised me to call companies to see if they have any leftover stock. So I called companies that said they have it to ask if they'd verify that they have the item in stock. After explaining all this, the PetFlow customer service person assured me that they have it. I emailed them my prescription within a minute and the prescription was approved. They did not have any in stock. They NEVER have any in stock. Upon approval of the prescription, they request the manufacturer or their pharmacy to sent it. Since the customer rep lied and they never had any in stock and the manufacturer didn't have any, many days later petflow notified me that they won't be filling the prescription. But I should rest assured they didn't charge me. As if that is the important issue. After several back and forth, where the customer reps continued to lie and get caught in a lie: they had some I stock in some communications but in ithrrs, they never keep any in stock, the fault isbhow logn it took for the prescription to be approved..oh wait I have proof it was approved much faster than they think it is, etc etc. Pet flow never assumed responsibility and of course never fulfilled the order.

First time we ordered, the order was processed but we got an email several days later saying it was out of stock. This shouldn't have happened, the stock should be accurate at order time. I had to order again, took several days processing again even though the prescription was already approved. Second order, we were able to get our prescription cat food at the lowest price, but I'm not sure I will continue to order with Petflow since it does take a long time to process orders and inventory isn't accurate online.

Shopping and ordering went with ease. I made call to customer service and was helped very efficiently and quickly. My product came quickly and on time.

Timely. Pricing looks consistent without huge inflation increases.

When I order I always receive it promptly and packaged well. I also like the quality of the brands of food that PetFlow has. I have never been sorry for ordering from them.

Fast, cheapest, best quality pet food.

They contacted the wrong vet twice to get approval for a prescription cat food. Finally I said that I didn’t want to do business with them. They proceeded and got the approval after I had already gotten the food from chewy. Which got the approval the same day and I had the food on my doorstep the very next day. Petflo would not cancel the order. Very poor customer service.

Easy to order and fast delivery. Customer service was very friendly and helpful