PetflowReviews of petflow.com

I love petflow. I prefer them to chewy and petsmart. I feel like they are geared more towards the consumer and their pets and not political posturing. I buy for my pets and want a company committed to my pets.

CSR told me my card was fraudulent and my order would not ship. I bought dog food from another place and then I notice PetFlow had shipped my order after telling me it was cancelled. I won’t shop here again.

Easy to order. My order was a repeat order and the site made it easy to identify the previous order. the site facilitated the scanning for coupons which gave me a discount. Communications regarding order placement, shipping and delivery were timely and accurate. The item delivered was as ordered. Overall a swift smooth transaction. Highly recommended.

We’ve been using PetFlow for many years now and every aspect of their service has always been amazing. Premium kibble, reasonable price and product arrives quickly!

Always delivered quickly and you carry high quality cat food! Thank you!

Delivered quickly

I ordered a couple hundred dollars worth of stuff. All but 2 items were unable to be shipped and on backorder. Why do they have items listened that they clearly don't have in stock? One or two items - ok. But pretty much my entire order? You might want to call and ask if they have the items you want before ordering. What a joke.

Main complaint - Damaged cans over and over again. I have been told to call and requests additional packing, additional boxes, email notifications on auto ship status. I do all these things and still petflow comes up short. If something is out of stock at the time of shipping not at the time of ordering. Zero communication even though petflow has charged your card. Repeated damaged shipments regardless of my continuous phone calls to them requesting split shipments and additional packing as they themselves told me to do. Every time I call it is a different excuse. I've had credits applied to my account and assured they will be applied to my next order. NO, I have to call and make sure they do it. Sometimes they can't find it, have to hunt for it, and blame someone else that works there for the error. After repeatedly calling in and telling them about dented cans arriving here, and the external boxes showing no damage, calling in prior to shipping and requesting two boxes and additional packaging (as they told me to do) still damage. They don't listen and have a book full of excuses. The last order just two days ago and the previous order had many dented cans and many orders before. Some actually crushed top to bottom. Not the manufacturers fault I checked. So who FedEx? I really don't care who's to blame. I want quality product delivered to my door step and proper treatment. You could learn a thing or two from Amazon. This last order had 17 dented cans out of 48. That's bad. Correct the problem both in your shipping department and your customer service department before you lose business.