PetflowReviews of petflow.com

I had issues with the site before, but ever since they changed their site around near the beginning of the year, it is impossible to even do anything. The site will never even load properly for me, even when I go into incognito mode. That literally has never happened to be with any other site. They had taken their phones down completely after the transition (probably due to backlash, because nothing was working properly)...everybody's Auto ships got messed up, and they were supposed to call me back about the fact that my lifetime discount is no longer the same, yet here I am 5 months later and I never even got a call back. So their site is even worse than it was before, it takes even longer to do anything that you need to do...like 15 times longer, not just a minute...their customer service is practically non-existent, as well as the fact that if you are lucky enough to get in touch with someone, they refuse to actually help you with anything. I have been a loyal customer for about 12 years now, and I would not recommend them to anyone, because I would be embarrassed. There is nothing good about their site, it is all horrible.

My dog loves the Against the Grain chicken! Petflow makes it very easy to order and set up automatic shipping. I like that you can also adjust the date of your auto-ship any time. They are great with communication and shipping is always very fast!

your new website was not really working so well yet

Pet flow is great, however it took me three days to get Federal Express to move the package to where I could access it since they didn't follow delivery instructions on their website and posted in my driveway on a metal sign. I am handicapped and have limited mobility. That is why I shop online. The package had been rained on for 3 days and was soaking wet. However, the Origen packaging was so good that the product remained dry and vacuum sealed, and we had cooler weather, so I did not have to return it. If this happens again I will start buying from another vendor. I am sick of fighting with them and PF doesn't seem to be able to do anything about it. They should make it a part of their contract with Federal Express that if the customer has a complaint such as mine, that there should be some kind of compensation from FEDERAL EXPRESS to the customer in hopes of satisfying the unhappy customer. If they have nothing to lose, they can basically care less.

Ordered a bunch of canned dog food and set up auto-ship. A week or so later went to check on the status and it was cancelled - no notice to me. After calling to inquire I was told I was flagged for fraud and the order was cancelled. No problem, I asked how I can verify myself and my order so I can get the dog food and was told they couldn't help me because telling me that would help me commit fraud... The only advice was "order again and see if it gets flagged by the fraud team." I'm buying canned dog food, not sensitive military equipment... If you can't help your customers buy stuff from your website, you no longer have customers. I appreciate the need for fraud prevention but I don't appreciate being treated like a criminal when trying to figure out how to navigate your ordering system so I can buy things. Overall a bad experience with the process and the CS rep who couldn't have cared less about trying to help me out. "Satisfaction guaranteed" is a marketing scheme, not an actual promise from PetFlow

Your auto ship functionality is not easy to modify nor is it intuitive. We received 2 shipments in a month after the shipment date was changed even before the order was scheduled to be shipped.

Petflow is the only online company that has my dogs food ( Nutra Source). I have auto ship with them and my delivery is at my door the day after it is shipped. Its so convenient and it's at a fair price and also easy to change autoship date by signing in and making a change. Also they send and email notification about a week before they ship it so it gives you time to make a change.

I was able to have the flavor of my pups food changed without completely re-doing a new auto-ship by contacting customer service