Valerie Henderson F.
It was on time and no damage.
It was on time and no damage.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
Valerie Henderson F.
It was on time and no damage.
Barb S.
Best price, fast free delivery, excellent customer service.
JEHANGIR P.
You were able to get me the things I needed in a reasonable amount of time.
RAYMOND R.
Ever since the website was redone, there have been ongoing issues. I used to be able to make changes to the orders online and also update my payment info. I can no longer do these things without using the chat to get someone else to do it. I had one auto ship for 2 cases of tuna that kept getting changed to one every month. The last straw was when Petflow tried to charge an old credit card, instead of the one marked as primary. In short, way too many issues. I cancelled all my autos ships and deleted my credit card info.
Response from PetflowNov 12, 2025
We’re truly sorry for the frustration caused by our new website. We know how important it is to easily manage your orders and payments, and we understand how disappointing it is when things don’t work as expected. We’ve shared your feedback with our development team so they can review and improve these areas.
TERESA S.
Very happy with petflow. Excellent customer services.
MIKE D.
It was received on time and intact. In my opinion; Your new web page is not a change for the better.
PATRICIA Z.
Shipment I can count on, even though there was a holiday! I was down to their last meal when it arrived.
Richard H C.
Great value and consistent delivery.