PetflowReviews of petflow.com

I spoke with Ryan. He was super helpful, knowledgeable and cheerful. What a lovely customer experience. He cleared up my issue in one quick call. I love Petflow and will definitely recommend them to all of my friends.

I am very disappointed. I don’t believe this company stands by their values. Here’s what it says on their website, “We’re passionate about helping pet parents provide the very best for their furry family members”. Well, they didn’t help me to provide the very best for my cat. I can’t get prescription food for my cat for a week. The wet food was supposed to be auto shipped. Needless to say, that it wasn’t auto shipped. When I reached out, I was told that they are switching to a new website and some auto ship orders were put on hold. I do understand but shouldn’t you demonstrated some sort of courtesy to your customers and make an effort informing them about these issues? The next wet food auto shipment (which wasn’t auto this time) was put in processing on 5/1, they charged my credit card for this shipment and since then through today’s date (5/7) this shipment has not been shipped, it is still showing “processing”. Nobody ever reached out to me to let me know that there is a problem if there is a problem, not warning sign or any flags online. So, why hasn’t it been shipped? They couldn’t answer this question. Furthermore, I placed dry food prescription order on the same date, 5/1, emailed script to the email address provided in the order (on the same day), was charged for the order but guess what it hasn’t been shipped either. As result my cat is running out of both dry and wet food. Guys, if you are passionate about helping pets, don’t let them starve.

Was unable to use my anniversary coupon code on my own but one of your customer service representative helped me out.

Still waiting for my special diet order. Ever since the website change.

Actually my delivery was totally botched, I went to feed my dog and there was a cat liter deluxe kit or something. Outside of having to wait til Monday since they're closed sunday, it was a 1 call that's all situation. Less than 3 minutes . 🫡

I was running low on dog food so I called over a week ago to ask for an expedited shipment. A few days went by and there was no indication it was being shipped so I called again and was told that they had failed to put it in the system, but they would then ship the food out within a day. Now a week later, I called again and I was finally told that the shipment was on hold because the prescription was outdated. Of course, now we are very low on food and I had to travel quite a distance to get a small bag. And I had to go to the veterinarians office in person to get a new prescription. This was very inconvenient and unfortunately this has happened in the past with PetFlow. You need to have a better communication system for when you promise a delivery and are no longer able to make the delivery that you need to reach out to the customer and alert them. I’ve decided to stop using PetFlow after having struggled with your spotty customer service over several years.

Glad that I could find another online pet store for my doggo’s food. Delivery was prompt.

Petflow provides me with the special food I need on a consistant basis. The price is reasonable and I’m kept up to date on shipments. I like the ability to expedite or delay a shipment when necessary.