Jelin
Utterly Disorganized and Not Worth the Stress
I placed an order for my pet’s prescription food and submitted everything they needed—only to have the entire process fall apart. Nothing was confirmed, the pharmacy never followed through, and customer service kept giving me vague responses with no real resolution. I followed up multiple times and was constantly told someone would get back to me. No one ever did. The website is also a nightmare to use. Managing subscriptions has become so frustrating, and the system feels clunky and outdated. I ended up getting duplicate emails and no way to make changes without jumping through hoops for each item. When I finally reached someone by phone, all they did was repeat the same scripted apology without offering any actual help. It's like no one has any authority to fix a problem—they just pass you along or tell you to wait. It’s clear the company can’t handle the volume of orders it’s trying to process, and the support team isn’t equipped to deal with it. I’m done wasting time and energy here. There are better companies out there that actually value their customers and understand how to run a pet supply service efficiently.