PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Valued C.
I try to call you several times I never received my products
Response from PetEdgeOct 12, 2020
Thank you Fabiola for your feedback and we are extremely sorry you have not received your products! In researching your account, we show your last order of shears was shipped so it's concerning you haven't received it. Our Customer Service Team will reach out asap to help you find out where this order is. We appreciate your patience and wish you well.
Valued C.
Fairly quick shipping for items in stock. I could have sworn the grooming table I ordered was in stock then ended up being canceled because they couldn’t get it in. No real big thing. Main issue is the system charging my bank multiple times for the same transaction when it is trying to send the product if it was back ordered. A couple extra thousand dollars worth of pending transactions isn’t exactly a great way to have the system run.
Response from PetEdgeOct 12, 2020
Anthony we very much appreciate your feedback and sincere apologies for the multiple authorizations with your bank. This is indeed unacceptable and we are taking measures to ensure this doesn't happen in the future. We appreciate your patience and wish you well!
Valued C.
It has been very bad... I order more that 1 months ago and my ear cleaning has not arrived yet!.. also the tooth brushes and Shapoo that I ordered are not in their way!
Response from PetEdgeOct 12, 2020
Thank you Sara for your feedback and apologies you have not received your Furminator shampoo! We understand how frustrating this can be and want you to know that we are working hard to improve product availability with all our vendors. Our Customer Service Team will reach out to gather more details. Stay Well.
James
first of all I waited 3 n a half months for my order only to receive 3 to of 7 things then I called up to ask what happen to the stuff n I'm told it was shipped n lost in shipping I was never notified mind u this is 2 months in from when. I ordered it so they put a new order in a month later I still never got the stuff I called up again n I was told that I received the items but yet again I never did they still have sent mi my 100 count bows n adjustable blade and 4blade I also received everything one item at a time still missing 3 items its been over 4 months I'm outraged
Response from PetEdgeOct 12, 2020
James our sincere apologies for the issues with your order. Your feedback is very important in helping us improve. Our Customer Service Director will reach out for more details. We are working hard with our partners to keep stock levels high and understand this can be very frustrating.
Lena
Love them!!! Great products
Response from PetEdgeOct 12, 2020
Hi Lena we are thrilled you love our products as much as we do! It's wonderful to hear from our satisfied customers. Stay well!
Valued
They never have anything in stock and they always get my order wrong and I have to call back to get the right item
Response from PetEdgeOct 12, 2020
Edgar thank you very much for your feedback as it helps us understand where we need to improve. We are working hard with our partners to provide better in stock and appreciate your patience and input. Stay well.
Valued N.
Love love the shampoo, conditioner and cologne of Freshpet. I have a Yorkie with silky medium length Hair and it was always getting knots. It’s incredible the difference these products have made. Now his got silky, fluffy and everlasting fresh scent.
Response from PetEdgeOct 10, 2020
Good Morning Noelvis and thank you very much! We are extremely happy that your love our Freshpet collection as much as we do! Would love to see a picture of your Yorkie and wishing you both well!
Maryellen
Too many items are out of stock and shipping is very slow.
Response from PetEdgeOct 10, 2020
Thank you very much for your feedback Maryellen. It's important to hear from our customers so we can continue to improve. We are working hard to improve in stock and shipping; you can expect to see some positive changes in the very near future. Thank you for your loyalty and be well.
