PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Valued C.
Constant issues with website checking out and shipping products out not as quick as in the past
Response from PetEdgeOct 13, 2020
Hi Cynthia, thank you very much for your feedback and sincere apologies you experienced difficulties with ordering online. We are working hard to improve and your input is much needed to help us. We are always available to help you with ordering by calling 800-738-3343.
Valued C.
I really like Pet Edge! It’s where I go for a lot of my grooming supplies!
Response from PetEdgeOct 13, 2020
Thank you Alexi! We love hearing from happy customers and very much appreciate your feedback. Enjoy your countertop displays!
Valued
Very disappointed in this provider. I continue to order grooming shampoo through this company. It get a scheduled delivery date and is never shipped. they dont call or respond to inquiries, and when they do I just get an "Oh well we will cancel your order."
Response from PetEdgeOct 15, 2020
Sincere apologies Mark that you had a poor experience. Your feedback is very important and will help us improve! We are working hard to keep our popular, top shampoos in stock. Additionally, you should never receive a negative experience when calling us. This feedback will be used to improve our customer service delivery. Stay Well.
Valued C.
You were prompt in fixing a problem with our order. thanks Everything else was great
Response from PetEdgeOct 13, 2020
Patricia thank you very much for your feedback! We are thrilled you had a positive experience and aim to continue that into the future! Be well
Valued C.
Their prices are great, shipping was quick and merchandise was just as promised. I certainly will be using them again. I think you and my puppy thanks you.
Response from PetEdgeOct 13, 2020
Thank you Janet! We are indeed thrilled you and your puppy are satisfied with our products and delivery! Looks like you choose a nice selection of our most popular products. Wishing you and your puppy well!
Rob
I cancelled my order for the table due to late delivery expectation. It was delivered AFTER I canceled the order. NOW you won't pay to ship it back. That is bad business. It was on you that you took my cancellation and shipped it anyway.
Response from PetEdgeOct 13, 2020
Apologies Rob for the poor experience. Our Director of Customer Service will look into this right way. Your feedback is important in helping us improve and we appreciate you taking the time to complete our survey.
Valued C.
Horrid customer service.
Response from PetEdgeOct 12, 2020
Hi Valerie and sincere apologies you have a horrid experience! This is not acceptable to us either; our Customer Service Director will reach out to discuss this further as your input is critical in helping us improve. Thank you for taking the time to complete our survey and be well.
Valued C.
It’s not even worth ordering from PetEdge. The only reason I ordered from them was because they were offering a great deal on the shampoo that I use. But the way that items all come in separately and they take FOREVER to arrive, it’s not worth it. I’ve had to order shampoo in between, and one of the other items that I ordered for a particular dog, I ended up grooming long before that item even arrived. Total waste. It’s just worth buying from amazon or another company.
Response from PetEdgeOct 12, 2020
Tory our sincere apologies on a poor experience you had with us. Your feedback is important in helping us improve. We are taking active steps daily to improve on delivery time, stock levels and overall service delivery. Our Customer Service Team will reach out to discuss this in more detail; meanwhile we appreciate your feedback greatly and wish you well.
