PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Valued C.
My package was shipped to an old address.
Response from PetEdgeNov 9, 2020
Barbara we are so very sorry and a customer service specialist will reach out to you today to correct this and ensure you get your package. Your feedback is greatly appreciated as we are committed to 100% satisfaction. Stay well.
Valued C.
Never Again! I was a customer of Petedge for several years but never again! Over the years there have been issues with items taking forever to arrive especially back ordered items and a lack of communication by Petedge. Canceling back ordered items with out notifying me. *** The final straw was ordering items that would be Christmas presents for my clients. I did the order over the phone and was assured my order would arrive in 3-5 days. Two weeks later still hadn’t gotten the order. I contacted Petedge who informed me the order had been shipped to UPS and UPS was holding it up. I contacted UPS and they said they had NOT received the package from Petedge only the LABEL! I contacted Petedge they apologized and said they would two day the items to me. Three days later still no package! I call them and they say they are waiting for the LABEL to be returned from ups! Are you kidding me! So three weeks later no items! I finally canceled the order. Ridiculous! Horrible service!
Response from PetEdgeNov 8, 2020
Hi Lindsey and sincere apologies you have such trouble with your order. This feedback is extremely important so we can coach, counsel and improve on customer experience. Again, so very sorry for all the trouble; stay well.
Valued C.
First time ordering from petedge and my products came in a timely Manner exactly how they were described. Definitely will do business with them again in the near future
Response from PetEdgeNov 8, 2020
HI Heather and thank you for providing us feedback. We hope you enjoy your cherry scented disinfectant as much as we do! Have a wonderful day.
TYLER
I HAVE HAD TO CALL MULTIPLE TIMES TO FIND OUT WHERE MY ORDER IS AND STILL HAVE NOT RECIEVED SOME OF MY ITEMS. THIS WAS A LARGE ORDER AND I WOULD HAVE LIKED BETTER COMMUNICATION. I WILL BE CALLING IN TOMORROW TO FIND OUT WHERE MY TUB IS AND THE WATERPROOF SMOCKS. I REALIZE THE TABLE WAS ON BACK ORDER BUT THE REST WAS NOT. THANK YOU FORYOUR TIME, TYLER
Response from PetEdgeNov 8, 2020
Thank you Tyler; this feedback is important and will be used to improve our customer service. A member of our team will reach out with status of your order today.
Valued C.
Best prices on all the best products! This company is quick to make right anything that isn’t right. They are my go to for any grooming products!
Response from PetEdgeNov 8, 2020
Good Afternoon Margaret, we love hearing from our happy customers! Enjoy your shampoos and have a wonderful afternoon.
Valued C.
Some items back ordered, partial shipment of some items and than company cancelled other items. Cannot use items sent without items that were cancelled. Expensive shipping and now have to pay to send back what was shipped. Update: petedge fixed everything very promptly. I was wrong regarding the shipping back
Response from PetEdgeNov 6, 2020
Thank you Kimberly and deepest apologies for this poor experience. This feedback is important as we are working diligently to improve on product availability and service. You should not have to pay to send the product back; a customer service specialist will reach out to you with a return label. Additionally confirmed you were not charged shipping; our specialist will confirm this with you as well. Have a wonderful afternoon.
Nancy S.
Excellent products and service
Response from PetEdgeNov 6, 2020
Nancy thank you very much! We appreciate you taking the time to provide your feedback! Stay well.
Valued C.
Great service!
Response from PetEdgeNov 6, 2020
Thank you Samanta! We appreciate your feedback and most importantly your partnership! Stay well.
