Michelle
Terrible
My entire order was supposed to shipped on 10/27. I only received 3 of the items on 11/2. When I called to inquire about the bulk of my order I was told that it would be arriving on 11/6. When I reached out for tracking they told me that it was ready for shipment but somehow it didn’t go out. I asked them then if they could expedite the other items and I was told no. I don’t feel that was right. I asked for a manager and he said he would have to get back with me after he called the warehouse. I told him if he couldn’t expedite then to cancel my order and I would order elsewhere. I then get an email stating they cancelled my order. Terrible customer service.
Response from PetEdgeNov 6, 2020
Thank you Michelle for your feedback and sincere apologies with all the trouble! We are working hard to provide improved shipping times and this information is extremely helpful for us to improve. Our customer service team will be counseled and retrained on the importance of excellent customer service. Stay well.