PetEdgeReviews of petedge.com

Been using them for a while now. Items on invoices ship at different times changing your invoices making it more cumbersome to account for. Customer service, although fairly responsive, Is clueless on how to treat their customers. Ignore outright questions you ask and paste standard answers to non standard questions. I was recently double charged an order. It has taken over 15 back and forth emails to resolve and customer service repeatedly insinuates it’s our fault. They attempted to have me pay ship items back I didn’t order. When I brought it to their attention on then did they sent me a label for shipping but didn’t even mention the fact they just tried to make me pay for their mistake. There were items they didn’t ship that they did double charge for, so we will see how they are going to handle that. I have spent $1000’s with them, but this $110 double order is making me rethink using them in the future because of how they are handling it. UPDATE: One month later and Surprise Surprise, they did not issue the full refund, they gave me about half the amount that should have been refunded. Oh, and the reply to this review saying that they would reach out, no one ever reached out to contact me about this!! Buyer beware!!!

Very good, positive experience. Team was so responsive

I have been using PetEdge for over a decade. Packages have never come properly packed, subsequently damage is frequent (especially in larger orders). Though backed up, it is a hassle that could be avoided. Brands/items I sell for extended periods of time, constantly disappear. The online ordering is efficient and the chat when needed is wonderfully helpful. This is definitely not a 5 star operation, and the only reason I gave a 3 star instead of a 4 star is that the same problems recur without permanent resolution.

the master grooming nail clippers can't cut paper let alone my dogs nails. absolute waste of money the scissors as always were FANTASTIC. all scissor products are great at pet edge...i was just so disappointed with the clippers. THANK YOU FOR THE REFUND ON THE CLIPPERS. I THREW THEM AWAY.

Great service from order to delivery

I ordered buttercut blades and absolutely love them. My order came in a lot fast than I thought it would. Was at my house a little sooner than a week after ordering.

As always, we had a good experience with Petedge. The product is exactly as described, the price was fair, and delivery was a very quick turnaround. Thanks for being my preferred supplier of dog products.

This is an excellent dryer for my pets. I have a small Bichon and a large golden retriever. This stand dryer is perfect for both animals. I dry my Bichon by placing her on the kitchen island, and using the hands-free arm in the highest position. The adjustable heat and speed setting is perfect for her. I love being able to use both hands to fluff her hair and dry her at the same time. On the other hand, I use the flexible hose to dry my golden retriever while he is laying on the floor. I am not able to elevate him so this is perfect and he dries in no time at all. I used to use a normal hairdryer but this makes life so much easier. All in all, I am thrilled with this purchase and would recommend it to anyone.