Valued C.
I purchased two pairs of scissors that…
I purchased two pairs of scissors that I was not happy with they agreed to refund my money once they received the scissors again I've been waiting for a packing slip to be delivered by mail so I can send the scissors back 6 days later after I called I found out that the packing slip had not been put in the mail until the night before.. which is a week of lost time... don't feel it is my job to check up on something that should have been put in the mail a week ago in fact I am still waiting for the packing slip so I can send it the scissors back to PetEdge and meanwhile I don't have my money in my bank account or I can't make a new purchase for tools that I need.... either way I'm at the losing end of this and losing money it's not what I'm in business for
Response from PetEdgeMar 25, 2021
We are so very sorry for the delay and troubles. You are correct, we should take care of this expeditiously for you. A customer care specialist will reach out tomorrow and confirm refund has been processed. This feedback is extremely helpful and will be utilized to help us improve.



