Jennifer
Disappointed
I have used PetEdge a few times in the past and been pretty satisfied for the most part. This time just wasn’t a good experience at all. I spent almost $1000 with PetEdge on this last order alone and I have to say I’m very disappointed. Firstly, I ordered a 3 piece set of Geib shears and upon unboxing, my thinners were already catching so bad that I couldn’t close them all the way and they were completely unable to use. I contacted customer service about a replacement and was told I would have to send back the entire set to have the thinners replaced it to get a refund for just the thinners alone. I had already started using the other 2 pair of shears. So basically, I got screwed out of a pair of thinners. Secondly, I back ordered a full set of buttercut blades and was relying on them so I can send my others off to the sharpener. I backordered about a month out because they weren’t in stock. Well about a month and a half in, I noticed I still hadn’t received my blades so I check back and they sent me an email telling me they just removed them from my order. The reasoning was because they were “out of stock.” Seriously? I ended up breaking down and having to order ANOTHER pair of thinners which I wouldn’t have had to do had they just taken back my already broken out of the packaging shears they sent me. Anyways, I will try and find a new pet supply company to order from. I was not happy at all and I would expect more considering the fact I spent so much money on so little items. It was not a bulk order. It was blades, shears, and a few cans of cologne spray for dogs. PetEdge just lost an 8 year customer over a couple hundred dollars.
Response from PetEdgeApr 20, 2022
Thank you for the feedback, it's essential in helping us improve. Please accept our apologies however we do have policies in place that we have to follow in regards to returns.