customer
Poor customer service
I needed to change the time my order was to arrive as I was called out of town. The representative said they could not do that that, UPS was the one to handle it. I had already talked to UPS and they referred me to PetAge. So they said UPS charges the shipper to change the address. So PetAge wouldn’t help, and neither would UPS. So guess what? I had to cancel an almost 600.00 order because of customer no service. I would love to hear from someone of importance at PetAge. No excuse for the lack of help to a customer. It was a merry go round with no one from either side bothering to help. Thank you Vicki Answer to Pet Age reply Your customer service rep should have been up to date on my order and should have told me it was shipped. Sorry but lack of communication.
Response from PetEdgeSep 11, 2023
Hi there, we did look at your order entirely that you had placed online on 09/01/2023, and unfortunately, your order was order processed and, on the truck, when you called in on 09/06/2023. Once an order has shipped, we are unable to adjust the ship to address. We are sorry that that happened, but in the future feel free to call our customer service 800-738-3343 and we can ensure the correct ship to address for you. Thank you for letting us know of your experience and choosing PetEdge.