Stacie S.
I’ve been a dog groomer for 20 years…
I’ve been a dog groomer for 20 years and have ordered from petedge quite a bit…. My only complaint is that it takes y’all entirely to long to ship my product out… when I ordered this last time it said 1 to 7 days delivery and it took y’all an entire week to get my package to fedex
Response from PetEdgeJun 6, 2024
Hi there, we are very sorry for your disappointment with us. We did review your order and see it was placed on 05.30 after our business hours and your order was in our warehouse picking and packing process the next day 5.31. We are closed on the weekends at PetEdge as a smaller business to better allow a positive work life balance for our employees. We do see it was on the truck Tuesday 06/04 and it's showing a delivery to your door tomorrow between the hours of 10:30 am and 2:30pm. We are going to watch your order to see if there's any issues with the delivery process and contact you tomorrow. Thank you for letting us know and we will try to do better next time. Thank you for choosing PetEdge we truly value your business.