PetEdgeReviews of petedge.com

Response from PetEdgeNov 21, 2024

We appreciate you taking the time to review us, we do accept credit cards that are either Visa, Mastercard, Discover or American Express. If you ever feel like the system may not be taking your payment you can always contact us to be certain. Thank you for your review and thank you for choosing PetEdge for your grooming needs your business is appreciated!

Response from PetEdgeNov 21, 2024

Thank you for taking the time to share your experience with us, we really appreciate it! Thank you so much for your review, we truly value your business at PetEdge!

Response from PetEdgeNov 21, 2024

Thank you for the great review, and we are sorry to hear that your website experience was not the best. We are always looking to enhance your experience and make it the most enjoyable. We appreciate your feedback and thank you for choosing PetEdge.

Response from PetEdgeNov 21, 2024

We are very sorry for your experience and would like to know more information to see if this issue experienced was on our end. We take the reviews seriously and have our website performing at optimal level. Our customer service will be reaching out to you to see if we can gather more information. Thank you for your feedback we are sorry that this happened to you. Thank you PetEdge.

Response from PetEdgeNov 21, 2024

This is a wonderful review and thank you for recognizing our team member Carlmarie she is fantastic. We are sharing your review with Carlmarie and the customer service team this will be a great way to start the day ❤️. Thank you for choosing PetEdge we truly value your business! 🐕❤️

Response from PetEdgeNov 21, 2024

Hi there, we understand how this issue can make you feel insecure with our site, but unfortunately the payment didn't make it over to our system. Our system encrypts your payment information so that it cannot be compromised, and we apologize for whatever happened during the processing phase as this is not the norm for us. Thank you for calling in so that we could process your order and again we apologize for this inconvenience. Thank you for choosing PetEdge we truly appreciate your business.

Response from PetEdgeNov 20, 2024

Hi there, our blades come prepacked direct from the manufacture, so we apologize if you received a product that you were unhappy with. We are going to have one of our customer service specialists contact you today as we have a 30-day satisfaction guarantee, and we certainly want to make this right for you. Please expect a call today to fix the issue. Thank you for your feedback and thank you for choosing PetEdge where your business is always appreciated.

Response from PetEdgeNov 19, 2024

We are sorry that we didn't have the product that you were looking for. We are going to have one of our customer service specialists contact you to see what the product was, let you know when it will be in stock, or check another warehouse for you. Thank you for your feedback and thank you for choosing PetEdge we truly value your business!