Pet SupermarketReviews of pet-supermarket.com

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Shipping keeps being delayed. Every day they say it will take one day longer. When you rely on it for dog food delivery, this is unacceptable. Ended up just having to go to the PetValu store anyways because food still hasn’t showed up.

Got my dog food everything went smoothly, delivery was quick and the products were high quality.g 3 boxes were nice and neat and dry

I will never order from them again. The turn around time is awful for delivery and I probably will have to call to cancel my auto ship and save because it's not on the site to cancel as they claim. Very disappointed. Should've gone to my local petvalu instead.

I visited the Palm Harbor Florida store today and found the manager, Rudy to be very quick to be disrespectful. This was my second negative encounter with him and no response from corporate. Since covid-19 restricts me from looking at their products on the shelves I simply asked them if they could search for a dog food that has no fowl in it as had been suggested at my last visit to the store. Because I didn't know the lady's name or couldn't describe her to Rudy, he said they couldn't help me. Then when I asked the manager to just look, he refused. Luckily there was a nice sales associate, Gary who did so for me. I did make my purchase but I will not be going there ever again. In fact Rudy the manager suggested that I shop elsewhere. Thanks Rudy, you just cost the store from earning hundreds of dollars of my money each month.

I am a beginner at fish keeping and during the quarantine I decided to buy myself a fish tank. I cycled it for 1.5 weeks and was ready to get fish. I really was excited to house guppies in a 20 gallon tank. I tested the water and it fit all parameters for safe keeping of guppies. After searching 2 very well known stores petco and pet smart none had guppies. So, we decided to go to pet supermarket. I ended up going home with 5 adult guppies and 4 babies, it was the last they had. I come home super excited and I allowed them 30 minutes in their bag to get used to the temperature of the tank(77 f) I released them and they were swimming around checking out their new home. By the next morning one was dead. I thought it does from shock which is common among adding new fish to a tank. Over the next 4 days I lost 4 fish all adults except for one baby. They died with no symptoms of disease. Yesterday I found one with white poop so I knew it was parasites, I rush to petco to go get a parasite remedy. So I have 3 babies and one adult Left which at least 2 are still infected. The fact that pet supermarket would sell infected fish to a beginner fish keeper is unreal. Very disappointed in my loss of fish and never going back there again. I’m 14.

Do not go to these stores. It will be a waste of your time. It is the only pet food store that has a 2 person policy and will not let you shop. Also they tell you to stand outside to wait. At least they could supply a fan or water for the people outside. Not sure if they know that this policy is killing their company or if that is their plan.