PeopleLikeClearwater.comReviews of peoplelikeclearwater.com

Purchased on 4/22, received notification that it shipped 4/30, great! I wait patiently understanding that there may be delays because of covid-19 but a month passes and nothing. I followup on 5/20 and am told it's strange that I haven't received it yet and that I should call Echo (their 3rd party logistics provider). I call and am told the spa is lost or at least they don't know where it is. I'm told that they would call me back (they don't). I let People Like Clearwater know this in an email and get no response. I call Echo two more times over the course of 10 days and get the same response. They don't know where it is and they will call me back but never actually call back. I email People Like Clearwater several times and get no response. I call and am told "management is working on it." It's now been 11 days and all I know is that the original shipment is lost and I have no commitment to ship another one or even offer a refund. It should not take a month to identify the lost shipment (Echo) or 11 days (People Like Clearwater) to come up with a solution. The lack of customer support is very disappointing and disturbing.

It's now been 10 days since I ordered my chemicals, nothing, notta, zilch. No follow up, no estimate shipping date, no nothing. This will be last time I order with this company. And I dont want to hear anything about the corona virus, takes 30 seconds to send email, or 2 minutes to update website saying we suck, we dont understand customer service and we really dont care what you as the customer think.

I'm very happy with my AquaRest DayDream 4500. The hot tub arrived late and I was missing the steps as well as the clips for the cover. I notified customer-service straight away. They told me to get it touch with the manufacturer. I called them several times and left messages but none got back to me. I notified customer-service about this and a few days later I heard from the manufacturer that they needed the serial number. I gave them that. Since then I have asked to get an update but heard nothing back. Now 10 days later I'm still missing the clips and have to use rocks on top of the cover to keep it in place. I love the hot tub but gave 2 stars because of poor communication and customer-service.

I'm very happy with our new hot tub. We ordered the Elite 600 6 person hot tub in brownstone. I really like the dark brown to match our deck. It's very roomy and you can fit 4 adults but I don't recommend 6 adults. The customer service was good every time we reached out. They were very tolerant of my constant messages but we got everything worked out. The spa did arrive over a week late but that's fine because I understand the COVID19 issue messed up a lot of businesses and our tracking numbers for the steps shows it will be here tomorrow. This company does have the lowest prices on new hot tubs. I really researched the internet and compared prices being on a budget. You might have to wait a little but the price is right.

From day one the customer service has been very disappointing. The shipping is an "estimate" so my hot tub arrived 13 days after the last day of the deliver by date. Multiple emails and chat sessions with no results. I was lied to on more than one occasion about the status of my order. Asked at least 5 times to speak with a manager and was told it was forwarded. No one ever called me back. Spa arrived yesterday with damages and now it is leaking. No response to my email about that this morning. I do not recommend this company. They are more concerned with taking orders than fulfilling them in a timely manner and providing basic customer service.

Order placed April 22 and payment was taken at that time. ZERO communication from clearwater regarding the order or shipping. Multiple emails sat un-responded to. Several phone calls ignored. Sat on hold for 45 minutes and was told I would get a call back... still waiting. Horrible service, misleading advertising about shipping. AVOID!!!! Hopefully they will ship the order ASAP, as expedited as possible and I will not have to cancel the order and dispute the already charged money.

PLC always has the equipment we need to maintain our hot tub. Their shipping is quick and accurate. Thank you for being reliable!

First let me say I completely understand how covid might have impacted a manufacture. However placing on order on April 22nd I was given an anticipated delivery date of May 11th and never heard another thing from Clearwater. After hearing nothing from Clearwater (other than their automated order confirmation email) I contacted them on May 4th and was told the manufacture most likely won't ship for 8-10 weeks. Horrible bait and switch by Clearwater they should tell customers this BEFORE, DURING and AFTER the order! UPDATE - Per Clearwater payment is taken at point of sale so shipping delay or not YOU ARE CHARGED!