PeopleLikeClearwater.comReviews of peoplelikeclearwater.com

For me, it was a simple and convenient advantage. Since I have visited your website, you are awesome, but your customer service is not good.

For me, it was a simple and convenient advantage. Since I have visited your website, you are awesome, but your customer service is not good.

For me, it was a simple and convenient advantage. Since I have visited your website, you are awesome, but your customer service is not good.

We ordered our AquaRest Premium 600 6 person hot tub, which we upgraded to the 240 volt, on May 26th. When we placed the order, the website said that due to COVID-19 it could take 10-12 for delivery. Within a week of placing the order, the website showed a jump to 16-18 week delivery time on new orders. At the 10 week mark, I sent an email inquiring as to the possible ship date on the spa and my e-mail was promptly answered. I was told once they had a ship date from the factory, they would let us know. I inquired again at the 14 week and I received a shipping date of September 18. A couple of weeks later, I checked again on ship date and was told they had no indication that the hot tub wouldn’t ship on time. On Tuesday September 21, we received the e-mail that it had shipped and was actually projected to deliver that coming Friday. Due to being out of the shipping company’s deliver area, it was transferred to another delivery company and our spa was delivered Monday September 28. It is up and running and it is beautiful! It’s a well made spa and it was worth the wait! When I originally chose this hot tub, I based my choice on the pre-COVID rating the hot tubs and the company ClearWater received. I also based it on the standard that the company believes that lasting connections with their customers is at the heart of what makes their business successful. But the thing that impressed me most was that Jesus Christ is the foundation on which their success is built and they measure themselves by Philippians 2:3-4 – “Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.” (NIV) It takes courage to advertise such standards, knowing they answer first to Jesus. That is what I based my decision on. I knew if I didn’t get my hot tub, Mr. Neel would have to answer to Him before he ever answered to me. Thank you for a beautiful hot tub! I pray that people extend grace to you and your company through these unprecedented times. I mean, if toilet paper was in short supply for months around the world and lumber has been hard to come by, what makes a hot tub any different? It was a long wait but it was worth it!

I understand theres a pandemic Wish i had read these reviews before purchasing Its been over 3 months since the order was placed The phone # they give is a recording Theres no one to talk too Cant find an email address Peoplelikeclearwater?? Who are these people? Not this person Come on PLC you can do better ... Better communication with your customers is key

I ordered some Bioguard pool chemicals. After over 4 weeks I cancelled the order. Each time I inquired about my order I got a standard reply that “it should ship within 14 days.” Two weeks is already way to long for a standard, off-thexshelf chemical order. I should have cancelled as soon as I was told the 14 days.

My review is a 3 overall being a mix of great and not so great. The product itself is really good, I would really recommend the Daydream 4500. However, the journey to being able to sit in it has been a long and pretty painful one. The product is great, well made, nice looking and gets nicely hot. The Jets aren’t super powerful on 110v but fine for my needs and I may consider the conversion for a bit more juice at some point. The company clearly bit off more than it could chew during Covid, coupled with they seem to outsource everything to the manufacturer. So whilst the clearwater customer service (Mindy particularly) are great and do what they can, the manufacturers are unresponsive, no shipping updates, missed items, no out of stock communication and are generally of little help. I managed to find the CEOs email (see earlier reviews) which helped a bit. The Covid excuse is only valid up to a point, it is clear the company chased the dollars and took orders when it was already overwhelmed rather than taking a hold to get on top of things and are paying the price now. I can 100% recommend the spa but not the company in its current state. I would highly recommend holding off ordering until you see the recent reviews go back to positive, otherwise you are likely setting yourself up for frustration!

Spa finally showed up two months late. Zero communication on their part. I had to call each time. It took dozens of calls to get a person. Once it showed up the cover clips and chemicals were missing. All these people want is your money. They claim to not have the bandwidth to communicate with their customers about back orders but they have no problem sending them continuous advertising on other products to purchase. Back orders happen, but don’t tell me there is “nothing you can do,” because there certainly is. Simply communicate with your customers. Most people are reasonable. Buyer beware.