PeopleLikeClearwater.comReviews of peoplelikeclearwater.com

I'm very happy with my AquaRest DayDream 4500. The hot tub arrived late and I was missing the steps as well as the clips for the cover. I notified customer-service straight away. They told me to get it touch with the manufacturer. I called them several times and left messages but none got back to me. I notified customer-service about this and a few days later I heard from the manufacturer that they needed the serial number. I gave them that. Since then I have asked to get an update but heard nothing back. Now 10 days later I'm still missing the clips and have to use rocks on top of the cover to keep it in place. I love the hot tub but gave 2 stars because of poor communication and customer-service.

Ordered a spa weeks ago, was scheduled to be here this week. All I want is an update on my order and when it will be delivered. I have emailed, (no answer) called, ( no answer) and sat on the website’s chat for 25 minutes which led to zero info. Disappointed in the communication. Wondering if I should have just canceled my order, not that I could reach anyone to do so. It is very frustrating to spend thousands of dollars and be unable to reach anyone.

I ordered a spa on MAR 31 to give my wife and children something to enjoy during the trying times that we as a nation are presently in. The spa showed “in stock, shops from warehouse in 24-48 hours”. I called on April 9th as I still had t seen shipping info, which I wasn’t overly concerned about since I expected “some” delay due to the pandemic. I was informed that I hadn’t selected the $199 quick ship option therefore the spa order was sent for production in FL and would ship in 3-4 weeks! Not once on any screen that I saw was this mentioned and I consider myself a fairly savvy shopper. I asked to have a supervisor call me. Still waiting. Buy local and avoid these snakes! Update: I’m grateful my review got noticed by the company, but it should not be that difficult to find the order I placed especially since I gave dates in my review. At any rate, I would email the company but no email is listed on the website and since my purchase my replies to my order email, attempted chats on the website and phone calls have gone unanswered. My spa showed up on the 23rd of APR. the chemicals that I included on the order (over 3weeks ago) still have not. My repeated attempts to get that cancelled (had to buy chemicals locally) have not been fruitful. Considering filing with my credit card company at this point. Update #2: The business contacted me upon seeing my review and I got a refund for the chemicals that did not arrive. Ultimately I got the product I wanted but had to wait much longer than anticipated. If you know there “quick ship fee” going into the transaction it might not be a terrible place to buy. Overall, I felt that their practices were misleading and I probably would not recommend using them. Upgraded to 2-stars.

We purchased a 2-person hot tub online in mid-Dec 2019. That transaction was simple/issue free/much like any other item purchased online. Unfortunately, what followed were zero communications. For a several thousand dollar purchase, I expect a follow up email confirmation detailing what was ordered and when to expect delivery. 20 days later, I called to confirm receipt of the order (they did receive it) and requested expected delivery day. They were unable to provide an expected delivery day ... 20 days after the hot tub was ordered. Within 10 more days, we were given a call by a local delivery company and successfully scheduled and received delivery of the hot tub. The hot tub is of good quality and a good value. The communication process was poor which is the reason for the 2-star rating.

Scheduled to come way past my window and after I ordered it went on same. Still have t gotten the tub yet

We love the spa but have encountered several issues. First when we ordered the spa we were told we would receive it within 2 weeks. After we ordered it we received a email stating it would not arrive for almost a month. When we received the spa it took a long time to get the access panel off do to the screws being offset and some under the plastic. Lastly, we did not receive our weighted pillows with the spa. My wife called and we informed they would arrive the next week. A week later they still had not arrived and I myself placed a call and was told they were on back order, but we were never informed of this.

Not happy. Delivery was scheduled for 3/13 then postponed to 3/15 now postponed to 3/20. please make sure Spa gets delivered when promised Karl

Received tub in the middle of winter. Filled it up, plugged it in, it did not work. Turns out the pump had frozen water in it from when it was tested in Fla. It blew a fuse. Lucky for us, Radio Shack was still around and had the fuse in stock. Once it was replaced, it worked great. The cover does not fit properly no matter which way it is turned. It is not holding up well after two years of use. The little joint flaps are falling apart, the zipper overlaps curl up and the underside fabric sags into the tub. One of the filter screen clips has broken.The water fall feature is not as described as the water level required for proper filtering interferes with the function. Overall, the tub works as expected. It heats up to 104, the jets work properly, it filters properly and the ambient lighting feature is a nice touch. The tub has various settings for filtering and heating options. The lounger is so comfortable. It is my favorite seat in the tub. I really enjoy soaking in the tub during the long cold winter here in NH. The tub continues to function properly even during below zero temperatures and I am happy for that. I would buy another one if I needed to. I like the plug and play feature! Customer service is helpful and friendly!