PeopleLikeClearwater.comReviews of peoplelikeclearwater.com

Excellent product, value and sales support. Would reccomend highly

Ordered a spa weeks ago, was scheduled to be here this week. All I want is an update on my order and when it will be delivered. I have emailed, (no answer) called, ( no answer) and sat on the website’s chat for 25 minutes which led to zero info. Disappointed in the communication. Wondering if I should have just canceled my order, not that I could reach anyone to do so. It is very frustrating to spend thousands of dollars and be unable to reach anyone.

Received spa in decent time. Set it up. Filled it. Put in chemicals, plugged it in. NOTHING! tried everything. Called Clearwater and talked to them. They sent me to the manufacturer and been getting a run around. So now i have a spa sitting in my yard to just look at. Waste of money. Manufacturers aren't helping their customers. Blaming it on covid. But they took my money quick enough.

We purchased the AquaRest DayDream 4500 Hot Tub Spa in March, 2020. We have owned it for several weeks and we use it everyday (usually multiple times a day). We highly recommend this hot tub spa unit. For the price, you are getting a solid, reliable, fully-functioning hot tub that works great. Here are some details relevant to this review: PURCHASE: We chose the DayDream 4500 unit because of the features we were able to get at the right price. The unit is a 6 person size, which we wanted for our family of four. The 45 jets were more than enough and we are not too picky about fancy or super-powerful jets. We also liked that this unit had the Ozone injector included. We knew that our kids would like that it had a waterfall and light feature, even though it is very simple. This unit has a dry weight of only 400+lbs, which was really important to us, as we knew we had to move it once, but we also wanted to know that we could move it again fairly easily if we chose to re-hardscape our patio area. Finally, we wanted to get a plug and play 110v, 15A unit to start, but knew we wanted to possibly convert it later, so that we could stagger the costs a bit (running a dedicated 50A circuit is not cheap to install). This unit has the ability to easily convert the unit to 240v 50A/30A, and not all plug and play units have this. We purchased this tub from Clearwater Pool and Spa in Manchester, TN. They had a great price, and also shipped the unit free, with curbside delivery, even across the country to New England. This store also did not have any tax, which saved us a lot, and they also gave a free cover, and a matching set of steps. There were no additional costs -- the sticker price is exactly what we paid. We wanted to buy from an actual pool store, if possible, rather than an online “big box” site, because we wanted the personalized customer service if the need arose. I was able to call and email Clearwater a few times just to get a few questions answered and they were great. The same person who emailed me to say that my hot tub was shipped was the same person who responded when I reached out with questions. This was great! I never had any issues, but if I did, I knew that the folks from Clearwater would be all over it. They also sell parts of the unit, so I know that I could order them in the future to maintain the unit. I couldn’t guarantee this kind of service from Home Depot, Wayfair, Amazon, etc. PROS: --The unit works great and is really fun for the whole family --Holds temperature at 104 (i.e. the primary purpose of a hot tub) --The ability to convert from "plug and play" to dedicated hardwiring at a later time --Lots of great seating options for people of all sizes --The included Ozone injector has reduced our need for chemical additives to the water --Roto-mold manufacturing process allows for some flex (2%) after placement; therefore, it can be placed on leveled crushed rocked --I like the gray/black look over a wood look --Free curbside delivery and no tax --When jets are fully running, it creates a relaxing, soothing feel on the body/muscles --My kids like the different LED light options; at night this makes the unit look nice CONS: --When using 110v "plug and play" the tub takes a LONG TIME to rise in temperature; in a colder climate, it could take 2 hours to raise 1 degree (this was expected, but should be noted) --This is nit-picky, but it would be great if the LED light was under water; instead it surrounds the waterfall, thus it doesn't really light up the water like many other units do. --If I continued to use the 110v set-up, it would end up costing more in electricity costs over time, because the motor has to run more to get it up to temp and to maintain top temp

I ordered a spa on MAR 31 to give my wife and children something to enjoy during the trying times that we as a nation are presently in. The spa showed “in stock, shops from warehouse in 24-48 hours”. I called on April 9th as I still had t seen shipping info, which I wasn’t overly concerned about since I expected “some” delay due to the pandemic. I was informed that I hadn’t selected the $199 quick ship option therefore the spa order was sent for production in FL and would ship in 3-4 weeks! Not once on any screen that I saw was this mentioned and I consider myself a fairly savvy shopper. I asked to have a supervisor call me. Still waiting. Buy local and avoid these snakes! Update: I’m grateful my review got noticed by the company, but it should not be that difficult to find the order I placed especially since I gave dates in my review. At any rate, I would email the company but no email is listed on the website and since my purchase my replies to my order email, attempted chats on the website and phone calls have gone unanswered. My spa showed up on the 23rd of APR. the chemicals that I included on the order (over 3weeks ago) still have not. My repeated attempts to get that cancelled (had to buy chemicals locally) have not been fruitful. Considering filing with my credit card company at this point. Update #2: The business contacted me upon seeing my review and I got a refund for the chemicals that did not arrive. Ultimately I got the product I wanted but had to wait much longer than anticipated. If you know there “quick ship fee” going into the transaction it might not be a terrible place to buy. Overall, I felt that their practices were misleading and I probably would not recommend using them. Upgraded to 2-stars.

Love the hot tub, communication could be a bit better

I was hesitant ordering a hot tub online. Clearwater made it a great experiance. I was informed of the progress and shipment of my hot tub. They used an excellent shipping company. I live in a rural area and was concerned about the delivery. It arrived to my house with no problem. The packaging was great to protect the spa. This is my first hot tub, so I have been tinkering with the chemicals for the past couple of days. This evening I tried it out. Worked great!

Mindy did a great job for us , we have had two conversations with her and all questions were answered.