PeopleLikeClearwater.comReviews of peoplelikeclearwater.com

The wrong color spa was sent. Waiting to see how this gets resolved. Cover was also damaged and waiting to see if I am sent a new one. The spa itself is nice and seems to be as we expected.

Communication is decent, but their freight system is absolutely awful. They’ve rescheduled our delivery three times. I had to make sure someone was home every day they guaranteed it would be here. All three days were wasted waiting for our spa to arrive, that STILL has not arrived. I’ve reached out to the freight company and to Clearwater and they have not been helpful at all. I just hope the spa is better than their delivery system.

Update: My spa was finally shipped today after speaking with a associate (Amy i think). I will update my review once i receive the spa. Fingers crossed its smooth sailing now. The purchasing part was easy and straightforward, but now that they have my money I can not get any answers as to when my spa will be delivered. It was supposed to be delivered to my local carrier on 4/29 but has still not been picked up. I've called in several times and nobody has been able to give me any update as to when I will be receiving the product that I have already paid for. I will be canceling my order in the next couple days if this not resolved.

Process was easy ordering exactly what I needed over the phone because I knew exactly what I needed. Only complaint is that I have now bought a second tub from them, and the “returning customer discount” they gave me for my $7500 of business was (enjoy $50 dollars off).

Spa did not work when I got it had to pay a repair company to come out to fix. And on the side there was scratches

I know very little about hot tubs, and had a few questions. The first person I spoke with seemed irritated with every question I had and sighed every time she answered. I finally had enough and asked to speak with someone else. That person was polite and quickly helped me to understand what I needed to know before I shucked out a few thousand dollars. No one, however, mentioned anything about chemicals, so I called back to inquire; another thing I think should've been addressed in the first call. I bought a chemical kit, only to find out that there was no calcium increaser, which the frog app told me I needed. I just think they pretty much dropped the ball. But, the hot tub is wonderful, so I highly recommend it.

So this year it seems like this company is a bit better being on the ball with things. I tried to order a hot tub cover last year and it was such a hassle due to multiple factors between the company and the manufacturer. Fast forward to this year and its like the company got 1 year wiser and back to making people happy! I got my Hot tub cover initially, in the promised window BUT had a bit of a snafu and got the wrong size and color. I was able to get in contact with Clearwater and they had to get in touch with the dreaded manufacturer. I did have to contact them twice but after the 2nd time i got a call from not only CW but a call from delivery people. We were able to get it straightened out and they got me the proper hot tub cover. I still think the staff maybe a bit overworked but they made effort to get in touch with me this time which is a complete 180 from last year. I think the overall process flow for these orders needs some work and tweaking but this time around, i am happy. Kudos to Amy H for being a boss and crushing my issues and objectionables! People like Clearwater is on the road to recovery!

For me, it was a simple and convenient advantage. Since I have visited your website, you are awesome, but your customer service is not good.