PeopleLikeClearwater.comReviews of peoplelikeclearwater.com

Doesn’t deserve one star! Still waiting no email can’t get hold of them feeling scam good thing I have good lawyers!

Update 7/14/2020- Still nothing. No response to my emails and no updates on an expected ship date on my order that was paid for on 5/21/2020. Extremely upsetting and disappointing, starting to wonder if I have been scammed out of over $3000. and if I will ever actually receive my hot tub. Not to mention the money that has been spent preparing for the hot tubs arrival, deck is built, steps, cover holder, chemicals, and lighting. Everything BUT the hot tub. I will update my review if and when I ever receive the product I purchased based on its quality. Here's to praying they redeem themselves for the horrible lack of customer service.

I purchased a spa from ClearWater, and was charged on April 3. We signed for the spa when it arrived a few weeks later. We unwrapped it a couple of days after that, and to our dismay it had forklift damage. No we didn’t unwrap it when it was delivered, because we needed to move it to the location it was going to be placed. However, who would think a tightly wrapped hot tub had forklift damage?? Clearwater will not give us a discount on the damaged spa, as they say all they did was sold it. They can’t file a claim with delivery, because it wasn’t noted when delivered. And the manufacturer will only send a patch kit, if I void the whole warranty. All of it sounds quite sketchy to me. Not to mention, I just got a response today, from an email I sent 6/16. Their customer service stinks and obviously there’s a huge integrity issue somewhere between my purchase and it being delivered. Love how no one wants to stand behind their product and it’s all my fault, because I didn’t thoroughly inspect it. We aren’t talking a small purchase here, we are talking almost $4,000!! But what do they care? They got their money!! They did send me a few free chemicals, but that isn’t even a drop in the bucket for what we spent! So if you purchase, be cautious and careful...because there’s a HUGE trust issue somewhere!!

Clearwater Pool & Spa is the ONLY place to shop if you want a great value spa that looks and performs like one twice the price. Great service as well. You made this MIZZOU family smile in Columbia, MO! Thanks for all you do!

Their customer service is awesome. Mindy and Sarah are five star

We are still waiting for our hot tub! Ordered April 28th under the given info it would arrive May 20th to May 27th...then jumped to June 1-8 and NOW it might ship June 28th! This was NOT part of the purchase we agreed to! Extremely disappointed!

I am so frustrated .. I have called your number hundreds of times and left messages need to change something on my order before it’s to late... please return my call this is unacceptable or let me know how i can cancel. Order #23239

Ordered spa on 4/22/20 with delivery date of 5/11/20. No customer service no updates. I was charged for the spa but still have not received as of 6/2/20 and you cannot get anyone at the company to answer the phone or email. Stay away.