Penske Truck RentalReviews of pensketruckrental.com

The representative in Etowah North Carolina was excellent! I have rented from other companies in the past and in my opinion Penske is the best. Many thanks for making this a great experience.

The dolly I rented wasn’t sent with the truck and I had to purchase one. That was an extra $100 I really didn’t have to spend but was left with no other choice. The moving blankets I rented were also not included but the guy at the rental desk at Home Depot found some that had been left there and let me use those. The truck only had < 1/4 tank of gas when I picked it up. And the AC was apparently stuck in the defrost position so the cab only got cooler on the freeway at 60+ mph and that WAS NOT funny when the heat index was 104*. The truck was in desperate need of an alignment. There was trash left in it from whoever had it before me. Never again. Save yourself some time l, aggregation and money and go with the with orange trucks.

Do NOT use Hertz-Penske. Never had such a horrible experience renting a one-way truck and we've moved a lot over the years. We booked way in advance for a 22' truck with car tow. Movers were to come the next morning at 8am. Got to the Home Depot at the appointment time and were told they didn't have the vehicle. After a wait, we were told that a different location had one and switched the reservation to there. We got in front of that Home Depot and Hertz-Penske called to say they were mistaken, to go to a different Home Depot that was very far away at this point. We were told that they had called that Home Depot and that they definitely had the truck. We got there, and guess what? No vehicle. They had a 26' but after being on hold with Penske for too long to get that approved, the guy shrugged and said there was nothing he could do. As a side note, I am 68 and my husband 71. We should have been helped way more but the incompetence was frightening. I called the 800 number and they called the last Home Depot. They were told they indeed had the 26' and to go back. I was told by the employee that someone would definitely be able to help with the car tow, after we asked multiple times if they could help. My husband dropped me off at home and drove back, another 30 minutes and they had the vehicle. They showed him the basics, but wouldn't help him figure out how to strap the wheels on. Another delay, so now it is 4 hours after our original appointment and we are both exhausted. I called the district manager who told me they couldn't help with the strap due to liability reasons.My husband finally figured it out and got the vehicle on the road, but each time he goes over a bump, it sounds like an earthquake. I'm sitting here worried that he won't make it home in one piece. This is by far the absolute worst experience with a truck rental ever. Now we have to lug a 26' truck towing our brand new minivan across the country. Never again with Hertz-Penske!!

Penske Trucks being used/ rented to cross union picket lines at Rogers Sugar in Vancouver, unbelievable!

I had a reservation for approximately a month. When they called me to verify my 12’ reservation I changed it to a 16’ but same time. The rep seemed elated that I changed it to a 17’. About a week before my pickup time I switched my time to pick up from 8am to 7am. When I arrived there was one person ahead of me but the gentleman at Home Depot was having much difficulty w/the Penske computers. When I finally got my truck, did my walk around and then paid, I went to leave and the windowshield was filthy. Tried to clean it and no washer fluid! Had to wait to talk to the representative. Well after a little bit of back and forth I put washer fluid in it. Pimped (primed) it several times and it still wouldn’t work. Had to call the local Penske office. Truck on its way. Longer story short I didn’t leave w/the truck I was renting until 9:10 AM! When I got to my destination and then wanted to turn the truck in….pitch black out in Alabama on small winding roads the location was an hour away. I thank Penske for the military discount, the extra day U-Haul doesn’t give, and the unlimited mileage; however, being a single 66 year old woman trying to move 1300 miles and having the hiccups in the experience of renting from Penske(I usually use UHaul) was not really worth it, especially since I turned the truck in in 3 days. Please make sure that all fluids are filled in the trucks before sending them out. Get the computers up to date. Teach your mechanics to be a little less assuming that women do not know what they are talking about or doing with trucks. I was in the USAF for 10 1/2 years working with refueling aircraft and large fuel trucks….I knew what I was doing.

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Our company is based out of Australia and we provide a Snap On quality tool for half the price. We were given permission to come in so the techs could compare an alternative. We checked in with the Service manager as a courtesy and we were promptly told not to come back because they only dealt with one company. My driver pointed to a gentleman who had given us permission to come into the shop and the foreman said “He’s Nobody don’t come back” I have never heard of a company deciding how an employee is going to spend their money, nor why your person in charge is so respectful to others. He is bad face for your company and probably for the employees who have to work under him.

Confirmed reservation twice with me. When I arrived to pick up the truck, they told me there was nobody working at the site. But that I could drive 45 minutes to pick up another truck. Since I had movers coming, that was not possible.