Penske Truck RentalReviews of pensketruckrental.com

The representative (owner?) was very patient and friendly. There were so many options available that I asked a million questions. He was knowledgeable and communicated clearly. He was very helpful. All billing and quotes arrived in minutes in a clear, concise manner. The truck was perfect for me. It was immaculate, parked right in front of the door when I arrived. 5 Star Service from start to finish. A GREAT BIG THANK YOU TO THE HAZLETON, PA PENSKE TEAM!

I purchased a truck from Conyers, Ga location. The sales rep and coordinator were so friendly and helpful in the experience. There was a slight issue with the grill of my truck and they got it fixed with no problem

This place inside the Home Depot near H street in Chula Vista really has horrible trucks that have faulty gas gauges. The truck I rented showed 3/4 full tank but when I pumped gas into it the needle did not go higher than 3/4. WTH! This is sketchy!

Our move was nerve-racking, but Doug (one of the movers) went above and beyond to help once we got to our destination. He was awesome and I would definitely recommend him. He was polite, friendly, and extremely helpful. From unloading the moving truck, making sure furniture was placed where I wanted it, driving the truck back for me, making sure the gas tank was filled (I paid, but he assured that it was full), unloading the car carrier, etc. etc. he was a blessing! Especially after such a rough move for us…… Hundreds of miles on treacherous ICY interstates (35 mph or less for at least 5 of those long hours/days). Seeing all the accidents made it even more nerve-racking! Making matters worse, before we are “home”, my husband gets a call saying his father is dying. He unloaded my car from the car carrier, but had no time to unload anything from the truck before he driving several hours more to see his father. He would not be back for at least 5 or 6 days. I could not unload the truck by myself and return it. I called Penske for help and they sent Doug and his assistant. I was so glad they did! I breathed easier once they came and started to empty the van. I am so grateful for the help! Especially for going above and beyond in such an emotional time for me. A BIG THANK YOU to Doug!

Left for Dead by Penske! Notes 1. The 1st truck died within the 1st 60 miles. 2. We arrived, as instructed, at 3pm the next day to oversee movement of everything we owned from truck 1 to truck 2. Nobody at the facility knew why we were there. 3. Truck 1 was completely lost, truck 2 had not been scheduled, and the moving crew (4 people promised) had not been hired yet. 4. Manager Carlos got the ball rolling, but left around 4pm. New-guy Matthew could not seem to fathom any part of the problem or solution; deer in the headlights. Eventually, progress was made toward a plan. 5. We were rented a second truck but not asked whether we wanted insurance. We were billed for a second truck – unbeknownst to us at the time. 6. We were told by Matthew that Truck 2 was newer with less miles; the exact opposite was true: a. Truck #1 (Year 2023, Miles 19,796) b. Truck #2 (Year 2022, Miles 73,142) 7. We thought we had accident insurance but did not (wait, it keeps getting worse). We had a small accident and are now in serious financial jeopardy. The rental form makes it look like we have insurance for this. We are probably going to get sued. 8. We only learned we had been billed for BOTH trucks 2 days AFTER the move. Credit cards have limits, and we are at, near, or over ours. If we had exceeded the limit during the move, we would not have had money for fuel, food, shelter, automatic payments, move-in costs, or emergencies. No warning. No remorse. 9. A moving crew of 2 (not 4) arrived around 5:00pm and got started around 5:30pm. Matthew locked us out of the building and left. To his credit, he was courteous, he gave us bottled water, and he was the last Penske employee to leave for the day. Still – we were left for dead. 10. Others arrived a couple hours later – now there were 5. They unloaded everything in the parking lot, in the dark, and in the snow. They were fast, but not careful. Our personal (not Penske) moving blankets, ropes, and moving straps were not used. We experienced significant damage to our belongings and do not really know whether every box got loaded. One guy loaded a long blue plastic tote into his personal van as we were leaving. Did it contain garbage or our tax returns? We will not know for months. 11. Once our belongings were moved to truck 2, the moving crew asked for payment. As it turns out, they were not Penske employees! One found the job through Craigslist. They expected us to pay them! Now it is dark, we do not really know where we are, we do not have money to pay them, everyone is cold, and things are starting to turn a little ugly. 12. The sub-sub-contractor who hired them/had their money would not answer their phone calls or texts. He was ripping these guys off while we were left to deal with the consequences! We called Penske and got the one, single, non-useless Penske employee on call to help us. Kudos to her if you can track her down – let her run the Penske if nobody else wants to. 13. During the time our belongings were still being loaded, two customer “service” reps (if you can call them that) cheerfully called to verify we were back on the road. We were not, and still had a 1,500 mile drive ahead of us. They seemed confused because their information indicated we were fine. This was a 36-hour delay with no accountability. 14. The sub-contractor could not reach the sub-sub-contractor and called us. We stayed with the moving crew for over an hour until they got paid. It was not our responsibility, but somebody had to be the grown-ups at this point. We all left friends, but this whole thing did not have to happen. Note that some of the movers were discussing stealing all of your trucks’ catalytic converters in lieu of payment. I do not think they were joking. 15. Here is another minor point, since I started toward the middle. We paid for Penske moving blankets and did not receive them when it came time to pick-up truck 1. These were removed from our bill but were not available by the time our first moving crew arrived. So, damage occurred in both moves – both on Penske’s watch. 16. This list is by no means complete- but it is all I can think of right now. Penske wrecked our move, got us sued, and maxed out our credit card.

I moved from VA to CA and I decided to rent a truck to move myself. I searched U-Haul, Penske and Ryder. Penske had a much better price, about $1000 cheaper than U-Haul and their truck was new (3000 miles). Comparing renting trucks from U-Haul and Penske, Penske customer service at the pick-up and at the destination was extremely exceptional, way beyond my expectation. For me, as the 1st time using Penske it is the #1 company in the rent a truck market.