Penske Truck RentalReviews of pensketruckrental.com

Excellent service all around. Amount quoted was exact, to the penny, no surprises. 2nd time cross-country move with Penske. Wouldn't consider going elsewhere.

I just rented a Penske 26 foot truck. The truck was in excellent condition and great to drive. Price was great and every one’s service was exceptional!!! Thank you Penske for making the move better!!!!!!!

Penske steals single moms money. Was guaranteed money to be returned to me because of an out of state rental that never went out of state. Promised money return and managers would not refund my money nor return my calls.

I enjoyed my return uses with Penske and their team at 43rd avenue and Roosevelt in Phoenix. Jurell is awesome she has great excellent customer service as well.. I will continue to use them. I have used them before.

. To Whom It May Concern, I have attached the complaint regarding Penske, along with corporate contacts, and included Isaac Poags in this correspondence. This email addresses a refund of $2,500 that was cashed but has not been returned to the renter, Isaac Poags. We have been in communication via email for at least eight weeks and have made numerous calls to corporate and various locations as instructed. We were informed multiple times that the check had been mailed. I am uncertain whether Mr. Rogers is aware of the poor business practices being conducted by his staff, but I feel it is important to bring this issue to light. I intend to share this situation on social media and other media platforms, as it is unjust. At this juncture, I can only conclude that we are experiencing racial profiling or being treated unfairly due to our status as a minority-owned company. The staff at the Levern, TN location, where we originally rented, along with all individuals mentioned in this email, have consistently provided us with inadequate responses, engaging in unprofessional behavior and tarnishing the reputation of Penske. And last there was nothing in the contract nor was we advised it would take 8 Weeks to receive the check back and in this case we still have yet to receive the check .Im very angry frustrated and have been pushed to my limits with Penske Thank you

Worst service ever I signed for my truck on June 7, 2024 and as of today for the inconvenience I had to curse everyone out and now almost 90 days in now they said my truck is ready. NEVER BUY OR RENT FROM THEM. They don't care about the customer only the money. I lost 3 contracts waiting on the shop n Representative to fix my truck for purchase. They sell you bad equipment and all I have the contract signed and dated to show this whole process was unprofessional and really disrespectful to any business owner trying to become successful. They lie in there contracts and it's alot more problems with trucks. I promise you won't be happy with them. Don't work with Bryan Haas, Erin k. Or Wes F. And also manager PETER is no help he doesn't want to help and he's the higher up. RYDER has better maintenance trucks and better customer service. You won't be disappointed I know I'm not.

I was given a quote to rent a 12-ft truck one way from Marquette Michigan to Farmington New Mexico. Penske truck rental said it would cost $2,300! to rent for such an arrangement. That's a three-day ride at most.That is absurd and it is very confusing as to why anyone would fork out that much money for that service?

If I could give this company a 0, I would. I reserved a cargo van in Jan for a July pickup trying to plan an across country move. I was told REPEATEDLY when I called to verify my van reservation in May and June that my cargo van reservation was secured. Two weeks before pickup I verified again and was assured I would get the van. The Monday before the Friday pick up, I was told I may not get a van but would be upgraded to a box truck. As an older woman, I did not want the truck. I was told that they would look for one and call me back to give me a status; no one returned the call. The day before July 4, I secured another vendor for the van as a backup. I ended up using that company since on the day of my pickup, Penske didn't have a van for me. I asked why since I had made the reservation 6 months in advance that the party who was supposed to drop off the van was allowed an extension over my reservation and was told that commercial customers have priority over personal use. This last-minute shuffling for a major move was extremely stressful and cost me additional fees I had not anticipated. I would not recommend this company for the way they handle issues. I am sure that the response to this review will be the standard automated response to any review and as disappointing as the rest of my experience.