Penske Truck RentalReviews of pensketruckrental.com

I will go out of my way to avoid ever using Penske in any way shape or form especially through Home Depot. I will avoid them like the plague they are lazy, drivers lazy dispatch lazy lazy lazy.

Penske Truck Leasing has demonstrated unacceptable business practices. A vehicle rented from them was in extremely poor condition, dirty, unstable while driving, and unfit for safe operation. This posed a serious safety risk and caused significant delays. After reporting the issue, their representatives verbally confirmed they will take care of the issue. Yet instead of honoring that, Penske attempted to issue a waiver to limit their liability after making verbal commitments, a misleading and unprofessional approach. Penske attempted to charge another card that was used on a previous reservation for gas with permission, which violates their contract if the truck was told to break down. Additionally, after the vehicle was towed to the Carrollton location, personal property was discovered missing from inside the truck. This raises serious concerns about how Penske handles customers' belongings when vehicles are returned or towed. Even more troubling, there was an unauthorized attempt to use a payment method unrelated to the reservation, which is not only inappropriate but may also constitute a violation of consumer protection laws. To date, Penske has failed to address these serious issues appropriately or take responsibility. This experience has raised multiple red flags involving customer safety, accountability, and financial integrity. Based on this experience, I cannot recommend Penske to others and advise extreme caution when dealing with them. This company operates with: Zero accountability Unsafe vehicles Deceptive refund practices Negligent and possibly criminal employee behavior

Never use this company for any purpose and definitely don’t trust them for any reason. No company should ever promise something to somebody and not deliver on that promise. Least of all to a bright young woman trying to start her career in the field that she’s spent many long hours studying for in pursuit of a successful and happy life. To be promised an interview and then to wait at her computer and wait for an email that she would never get. Taking time from the many other responsibilities that she already has and just completing wasting it. No company should ever be run like this, it is truly disgusting.

DO NOT RENT FROM THE ROLLA, MO LOCATION! We were promised a truck with a lift for moving, and we had friends and relatives coming from out of town to help, and they gave away our truck the day before the move. My brother that was coming to help has 2 developmentally disabled children that he got respite for, and this really complicates their lives. Now we have to pay $500-$600 dollars to hire movers. UNBELIEVABLY BAD CUSTOMER SERVICE on Penske's part. NEVER AGAIN!

I would like to issue a 10/10 review for Adrian A. who is a representative from PA. I also made sure to compliment Adrian to Andrew who is a supervisor to share my pleasant experience. Adrian assisted me with booking a truck rental as I am having to move again under extremely unfortunate circumstances. Although I feel overwhelmed and stressed during this time, Adrians pleasant and empathetic attitude towards my situation, made my day and mood that much better. Not only did he offer impressive discounts, he was was also knowledgeable and very resourceful. Adrian went above and beyond and showed a great deal of professionalism. I can only hope that penske has many more employees like Adrian who are willing to be just as amazing as he was in assisting consumers. May this review reach him, his employees, and his upper management so that they are able to share my warmest thank yous. Keep setting a great example!

I want to thank Miss Burke at 1985 Bruckner Blvd, Bronx New York for a wonderful experience. You were awesome. You’re one in a million. Thank you.

This location in Laredo Texas on Killian is horrible. I’ve been in and out all day and even though their words were kind their actions were not. I’ve been treated like they have something against me. Every single person that has come thru here has been serviced while me, a black man, has been held up, given the worst equipment and to top it off they’ve done everything with a smile. I’m leasing thru Penske but the lady in service and the fellow at the front desk doesn’t have my safety in mind. I wouldn’t recommend coming to this Penske on 8401 Killam Industrial Blvd Laredo, TX. If you don’t check your equipment and hold them accountable I think that they would love for someone to ride away to kill themselves or someone else

We were told we could rent a trailer or car dolly to haul our car behind our motorhome. So we reserved a car dolly. Then they told us we have to rent a truck of theirs to haul dolly. What the heck. Get it together. So U-Haul was more than willing to rent us car dolly.