Penske Truck RentalReviews of pensketruckrental.com

I got charged twice for one truck. First they charged me 260 then they charged me an additional 290. Waiting for a refund for the 260. Be weary of using this company and watch your accounts

Right off the bat, truck was dirty from being picked up in Corvallis Oregon.Had to go to local penske contractor for windshield to be washed and washer fluid added. ABS lights came on in NM, told we had a very long wait time (over 90 minutes, however, we were near TA truck stop and got serviced. Possibly no required maintenance was performed for this vehicle’s required maintenance cycle. Couple hundred miles down the road, seat belt shoulder strap locks you into place with very slight movement, and I mean choking tight! Have to undo seatbelt entirely to release the tension, now it’s stuck behind the seat which makes the lap belt void for use. What a piece of sh*t Truck I got on this trip.I do not recommend this 16ft Penske Truck for long distance travel until you can verify vehicle was properly cleaned and serviced. VEHICLE # 91629379 With that said, I have never had issues with Penske Trucks before and I have used them for all my out of state moves.

Order the Penske truck for a move they said it was available and everything was a green light I received a call saying the truck was no longer available at the location but there was one at a different location just a little farther away I said fine I'll still take it. They apologized and said during this time of the year FedEx usually rents up all their trucks and they are sorry but they were glad they were able to find me one available truck. I get out there The guy tells me I can get the truck for 75 mi I have absolutely no idea how many miles I need I did not get to check that out I didn't bother because it said unlimited mileage. Went back and forth basically they did not want me to rent the truck and they were trying to make a one excuse after another because they'd rather rent to FedEx. My issue with this is don't tell me it's available and then don't tell me I have to go a little further out waste my time waste my money my gasoline just to check for you to basically tell me no I can only go 75 mi with it that sounds crazy I don't even know how many miles I need

I was given a quote to rent a 12-ft truck one way from Marquette Michigan to Farmington New Mexico. Penske truck rental said it would cost $2,300! to rent for such an arrangement. That's a three-day ride at most.That is absurd and it is very confusing as to why anyone would fork out that much money for that service?

I had a reservation for approximately a month. When they called me to verify my 12’ reservation I changed it to a 16’ but same time. The rep seemed elated that I changed it to a 17’. About a week before my pickup time I switched my time to pick up from 8am to 7am. When I arrived there was one person ahead of me but the gentleman at Home Depot was having much difficulty w/the Penske computers. When I finally got my truck, did my walk around and then paid, I went to leave and the windowshield was filthy. Tried to clean it and no washer fluid! Had to wait to talk to the representative. Well after a little bit of back and forth I put washer fluid in it. Pimped (primed) it several times and it still wouldn’t work. Had to call the local Penske office. Truck on its way. Longer story short I didn’t leave w/the truck I was renting until 9:10 AM! When I got to my destination and then wanted to turn the truck in….pitch black out in Alabama on small winding roads the location was an hour away. I thank Penske for the military discount, the extra day U-Haul doesn’t give, and the unlimited mileage; however, being a single 66 year old woman trying to move 1300 miles and having the hiccups in the experience of renting from Penske(I usually use UHaul) was not really worth it, especially since I turned the truck in in 3 days. Please make sure that all fluids are filled in the trucks before sending them out. Get the computers up to date. Teach your mechanics to be a little less assuming that women do not know what they are talking about or doing with trucks. I was in the USAF for 10 1/2 years working with refueling aircraft and large fuel trucks….I knew what I was doing.