PebblebeeReviews of pebblebee.com

Response from PebblebeeMar 14, 2026

Hi Joe, We’re sorry to hear about this situation — we understand how frustrating this situation must be. According to the carrier’s tracking information, the order was delivered to the address provided at checkout, and our support team shared the carrier’s delivery confirmation and photographic proof of delivery with you. Unfortunately, once a package has been marked as delivered to the correct address, what happens afterward is outside of our control. We truly understand how disappointing this experience can be. For future orders, we recommend using a secure delivery location, parcel locker, or an address where someone can receive the package directly. Thank you for sharing your feedback. — The Pebblebee Team

Response from PebblebeeMar 6, 2026

Hello Emily, we apologize for the inconvenience. Our support team is still assisting you and will continue to respond and work with you to get your device up and running. We appreciate you time.

Response from PebblebeeFeb 13, 2026

Dear Jonathan, Thank you for taking the time to share your experience, we truly appreciate it. This was a very unfortunate situation and not representative of how we normally operate. During that time, our shipping partner had to unexpectedly relocate to a new facility, and the transition temporarily delayed order processing. Unfortunately, your order was among those affected, and we apologize again for any inconvenience caused. What makes the timing especially unfortunate is that all delayed orders were processed the day after your cancellation request. We completely understand how frustrating that must have been, especially with travel plans coming up. As soon as operations resumed, we upgraded all impacted shipments to priority service at no additional cost to help make up for the inconvenience. And of course, when you requested a cancellation, we ensured a full refund was issued promptly. While the circumstances were outside of our direct control, we fully recognize that the experience fell short. As a company, we strive for everything to run smoothly at all times, but behind every company are people, and occasionally unexpected operational challenges arise. What matters most to us is how we respond, and we took immediate steps to resolve the issue and prevent it from happening again. We genuinely appreciate your honest feedback, and we truly hope we’ll have the chance to provide you with the experience you originally expected in the future. Best regards and safe travels, The Pebblebee Team.

Response from PebblebeeFeb 10, 2026

HI there! Thank you for taking the time to share your experience, we’re truly sorry for the frustration this has caused and for how long this has been ongoing. That’s certainly not the experience we want anyone to have. When a device appears to be defective, our standard process is to walk through troubleshooting steps (including resets and confirmation videos) so we can determine whether the issue is hardware-related and covered under warranty. In cases where warranty requirements are met, we do offer replacements. That said, we’d really like the opportunity to review your case again and make sure nothing was missed. Please reach out to us directly at [email protected] (or reply to your existing ticket) and reference this review so we can look into it promptly and work toward a resolution. We appreciate your feedback, it helps us improve, and we genuinely hope we can turn this around for you.

Response from PebblebeeFeb 3, 2026

Hi Ed, We’re really sorry to hear about your experience. Regarding returns, for orders placed through our website, return shipping costs are typically the customer’s responsibility, as outlined in our policy. That said, we do want to make sure each case is reviewed fairly. If you’re open to it, please reach out again to [email protected] and reference this review, so our team can take another look at your case and see what options may be available. Thank you for sharing your feedback — it helps us identify where we need to improve. — The Pebblebee Team

Response from PebblebeeFeb 3, 2026

Hi Stephan, We’re very sorry about this. Please contact us at [email protected] and include your return tracking details and order number. Our team will review this immediately and follow up with you directly regarding the refund. Thank you for bringing this to our attention. — The Pebblebee Team

Response from PebblebeeFeb 3, 2026

Hi Stephen, We’re sorry to hear the onboarding experience hasn’t been reliable and that your devices are not working as expected. If you haven’t already, please reach out to us at [email protected] with all the details, so our team can review your setup and look into the next steps with you. Thank you for taking the time to share your feedback. — The Pebblebee Team

Response from PebblebeeFeb 2, 2026

Hi Jim, we're really sorry to hear this! It looks like something went wrong during setup, but it is most likely an easy fix. Please send us an email to [email protected] so our team can help you with this. Thank you for your patience! -The Pebblebee Team