PebblebeeReviews of pebblebee.com

Disappointing Reliability and Hollow Customer Support - $180 Wasted I purchased six Pebblebee Gen 1 tracking devices (Clips and Cards) in August 2023 for nearly $180, attracted by the rechargeable feature and credit card form factor as an alternative to AirTags. After just over a year, all devices have become completely unusable. The Problem: After storing the devices for about 6 months over summer, they died completely. Once recharged, none of them would reconnect to my iPhone 12 Pro. I can successfully factory reset them (they play the confirmation jingle), but they refuse to enter pairing mode when double-pressed - there's simply no response. Yet ironically, they still trigger "a device is following you" alerts on my phone, proving they're partially functional. Troubleshooting Efforts: I spent a week trying everything: Customer Support Response: This is where my frustration really lies. Support was polite, understanding, and appreciated my "detailed messages" - but offered absolutely nothing of substance. Just hollow affirmations like "I understand how disappointing this feels" followed by a pathetic 10% discount offer. No firmware fix option, no actual troubleshooting beyond basic steps, no escalation to engineering, no warranty consideration despite this clearly being a software/firmware issue affecting ALL six devices identically. They thanked me for being a customer "who cares deeply" while simultaneously refusing to actually fix the problem or take responsibility for what is obviously a firmware failure. Kind words mean nothing when you still have $180 worth of bricked devices. The Real Issue: These devices sat in a closet and became permanently unusable - not crushed, not water damaged, just stored. This is clearly a SOFTWARE issue, not hardware failure. There should be a firmware recovery option via USB-C, but apparently Pebblebee would rather sell you new units than support the ones you already bought. My original AirTags, which are twice as old and look beaten up, still work perfectly. I deeply regret not sticking with Apple. Save yourself the money and frustration - spend a bit more on AirTags that actually work long-term and have real customer support, not just pleasant-sounding dead ends.

I bought a 4 pack of these and 2 won't even connect to Google find and the other 2 do nothing when I try to connect to them to track

Deceitful sales on the website. The prices are in CHF but they ship from an EU country and Swiss customs charge the processing fee. Pebblebee refused to reimburse it. I find it very misleading that they show prices in CHF, looking like a locally-integrated business, but then don't take care of handling the customs.

Ordered my 3 x Pebblebee clips pre released to the UK before they had a European base. Spent a small fortune getting them here via postage as truly believed the hype. Unfortunately they aren't anywhere near as good as the Apple equivalent with regards to tracking and furthermore, the clips have all failed and broken in the same place within the year. All three clips linked to a single key / tiny bunch and used as expected. Pebblebee kindly replaced one under warranty with a 5 USD fee unfortunately it's not looking hopeful that my extra 2x clips will be replaced. There is no market online for a case to continue use of this device so once it's broken you can't physically clip it to anything. Please think carefully if this is important to you as it is to me - I bought due to a toddlers obsession with putting keys on a bin.

Package was delivered to a access point 20 minutes away from me, despite them not attempting to deliver my parcel and subsequently requesting redelivery this was ignored. It is now over a week that my parcel should have been delivered, support@pebblebee haven't helped either redeliver my package or refund me. Terrible service.

I was out did not find my keys but lucky me I have tracker on it! that did not work! I have 3 tracker and 2 of them dosent work anymore after around half a year. I already tryed chaging, restet and some other thinks I read on reddit but its still not working. im completly angry on myself for buying trash that cost me 130€. btw i found my keys they where found by some kids.

Fungerer utmerket. Men etter å ha kjøpt 4 stk fikk jeg en reklamemail der det påstås at jeg har krysset av for å motta denne. Det er noe jeg aldri gjør. Mailen inneholder ingen link for avmelding og websidene har så langt jeg ser ingen mulighet for å melde seg ut. På toppen av det hele så er infoen om dette skrevet i reklamen med en farge som gjør det nesten umulig å lese hva det står.

I traveled from Finland to South Africa, and when I arrived at Johannesburg Airport my suitcase never came on the carousel. There was, however, a very similar-looking suitcase still going around. With Google’s Find My Device I saw that my own suitcase was already outside the airport heading downtown. Thanks to the tracker, the staff quickly resolved the mix-up, and within 1.5 hours my suitcase was returned. I even made it just in time for my bus. Without the tracking tag, this would have been a stressful and much longer process.