PebblebeeReviews of pebblebee.com

Response from PebblebeeJun 15, 2026

Hello Adeline, I'm sorry for the frustration. Based on the information provided, the issue appears to be related to the Apple Find My / Google's Find Hub network rather than the Pebblebee device itself. Pebblebee trackers rely on these networks for location updates. We are happy to hear your feedback. Please reach out to [email protected]. Please let us know if you'd like us to review anything further.

Response from PebblebeeMay 29, 2026

Hi Tom, Thanks for your review. We sincerely understand your frustration and are sorry for the disappointment this situation has caused. However, we would like to clarify that it has been significantly longer than a “few years” since the original crowdfunding campaign, the devices and service have now been active for approximately 6 years. While the plan was referred to as “lifetime” at the time, the terms also specified that the service was provided for 5 years, subject to renewal if the product and infrastructure remained available. Unfortunately, the Found product line was discontinued over a year ago, and we are no longer able to maintain the service infrastructure required to support it. We understand this is not the outcome you were hoping for, especially after supporting the project early on through crowdfunding, and we truly appreciate the support you gave us over the years. If you would like any additional clarification or would like to discuss the matter further, please feel free to contact us directly at [email protected]. Thanks again for taking the time to share your experience with us. — The Pebblebee Team

Response from PebblebeeApr 18, 2026

Hi there, We’re really sorry to hear this. If you’re open to it, please reach out to us at [email protected] with your order details so our team can take a closer look and review the next steps with you. Thank you for sharing your feedback. — The Pebblebee Team

Response from PebblebeeMar 27, 2026

Hi there, We are very sorry to hear that your experience with the Clip has been so frustrating. A year of use is quite a while, but it sounds like the device isn't performing the way it should, especially with the connection issues you described. We would love the chance to look into this for you and see if we can get your Clip reconnected or identify if there is a hardware fault. Please reach out to our team at [email protected] so we can troubleshoot this together and find a solution for you. Best regards, The Pebblebee Team

Response from PebblebeeMar 26, 2026

Hi there, Thank you for your feedback, we’re really sorry to hear about the experience you’ve had. It sounds like your devices may need a firmware update, which can help address issues like the ones you’re describing. Please feel free to reach out to us at [email protected], and we’ll be happy to guide you through the update process and make sure everything is working as expected. We appreciate you giving our products a try, and we’re here to help get things back on track. All the best, The Pebblebee Team.

Response from PebblebeeMar 26, 2026

Hi there, Thank you for sharing your experience, we really appreciate you taking the time to provide this feedback. Firmware updates are released not only to introduce new features, but also to address issues reported by some users and proactively prevent potential problems for others. Our goal is to keep everything running as smoothly and reliably as possible across all devices. We understand that needing to have the tracker nearby for updates can be inconvenient, and we truly appreciate your patience as we continue improving the experience. Your feedback helps guide those improvements. Thanks again for your support, and please don’t hesitate to reach out if there’s anything else we can help with. All the best, The Pebblebee Team

Response from PebblebeeMar 17, 2026

Hi Dee, I’m really sorry to hear about your experience with the Card 5. That’s certainly not the experience we want anyone to have, and I understand how frustrating it must be to have a device stop working after only a short time. Thank you for trying several troubleshooting steps already. I also apologize if our earlier responses felt repetitive, that’s not the level of support we aim to provide. We would like to continue to work with you to get the issue resolved. Our support team is persistent and dedicated to helping our customers find a resolution. Best regards, Pebblebee Team

Response from PebblebeeMar 19, 2026

Hi there, We’re very sorry to hear about this — we understand how frustrating this must be. Please reach out to us at [email protected] and include your order number and return details, so our team can review your case and follow up with you directly regarding the refund. Thank you for bringing this to our attention. The Pebblebee Team