Esther N.
Some product wasted because it didn’t pump properly
When I started, it took 4 pumps of the white solution before the color started coming out. This makes me wonder if it will still have the right mix at the end. The greys didn’t cover completely. I’ll give my hair some rest before the next application but now I have light brown roots against the dark hair.
Response from PearWoodSep 21, 2026
Hi Esther, so sorry the pump gave you trouble and left you with uneven coverage — that is definitely frustrating! Getting the right mix from both sides is super important for covering those grays, and a wonky pump can easily throw that off. Please reach out to our support team at [email protected] so our team can help sort this out and make things right for you. We truly appreciate your patience and for giving us a try! 💛