PearWoodReviews of pearwood.com

Response from PearWoodOct 12, 2026

Hi Erin, glad you loved the fast shipping and packaging, but we completely understand your disappointment with those stubborn grays. The tint is designed to build up gradually, so it can sometimes take a few more washes for the color to fully blend in. We definitely want you to get the results you were hoping for, though. Please send us a direct message with your order details to [email protected] so we can step in and make this right. 💛

Response from PearWoodOct 7, 2026

Hi Ana! So glad to hear the shampoo is feeling gentle on your hair, but we totally get why you'd want a deeper color. The tint is designed to build up gradually, so a few more washes should really help darken those stubborn white hairs around your face. If you still aren't seeing the medium brown you wanted after another try, please send us a direct message so we can step in and help. 💛

Response from PearWoodOct 6, 2026

Hi Olga, we're glad you loved how easy it was to use, but we're so sorry to hear about the shedding and the ingredient mix-up. It's really stressful when you notice extra hair falling out, and we completely understand why you'd want to stop. Thanks for sharing your helpful tip about wearing gloves to prevent staining, too. Please send us a direct message with your order details to [email protected] so we can step in and make this right for you.

Response from PearWoodSep 24, 2026

Hi there, we totally get why it’s frustrating to see orange or red tones instead of a rich dark brown. Sometimes color can pull unexpectedly warm depending on your natural hair. Please send us a quick message at [email protected] so we can help fix this and make things right for you.

Response from PearWoodSep 21, 2026

Hi Esther, so sorry the pump gave you trouble and left you with uneven coverage — that is definitely frustrating! Getting the right mix from both sides is super important for covering those grays, and a wonky pump can easily throw that off. Please reach out to our support team at [email protected] so our team can help sort this out and make things right for you. We truly appreciate your patience and for giving us a try! 💛

Response from PearWoodSep 21, 2026

Hi Susan! So glad the shampoo is covering your grays, but we completely get your frustration with the pump. Spilling product is super annoying, and we definitely want a smoother experience for you. We’re sharing your thoughts on a regular bottle design directly with our team. Please send us a direct message at [email protected] so we can help make this right. Thanks for sharing your honest feedback! 💛

Response from PearWoodSep 21, 2026

Hi Deborah! 😊 So glad you love the natural black color and shine, but I completely get your frustration with that awkward pump. Wrestling with the bottle while trying to protect your white countertops is definitely not the easy experience we want for you. We’re sharing this straight with our design team so we can work on making the packaging as great as the formula. Thanks so much for your honest feedback and for giving us a try! 💛

Response from PearWoodSep 15, 2026

Hi there! 😊 Totally get how disappointing it is when the color turns out lighter than expected and grays peek through! Leaving it on for a few extra minutes during your next try should help those darker tones set and cover those stubborn grays better. If it still doesn't give you the rich shade you're looking for, please reach out to our support team at [email protected] so we can make this right for you. Thanks so much for giving us a try and sharing your honest feedback! 💛