PearWoodReviews of pearwood.com

In my personal experience, I was very disappointed because I ordered a shampoo to cover my gray hair and maintain my blonde color, but it turned my hair red! Now I don't know how to get rid of this color.

I was a hairdresser for 27 years, and I always felt like I had to use professional color. I love, love, love this. It's so much easier for me. I have dark hair, and my grey shows so fast. I actually just use this around my hairline weekly, and it's been amazing. My hair feels amazing also.

The product did not cover any gray hair. When contacted the customer service it’s a loop. Your send message they reply asking for reason for refund.Once you explain the reason, it’s all crickets. Tried to get matter resolved but have reached no were. Buyers be aware I learned the hard way .

I’m reading these horror stories about Pearwood’s customer service, but for me, customer service was the ONLY positive aspect of my experience with this product. For the first 5 to 6 pumps, only the clear liquid came out of the container, so that was wasted product right there. When the color side finally began to dispense and I started putting the product in my hair, the pump stalled and stopped working again mid-application. Because the bottle failed to mix the product in the required ratio, the formula did not activate properly and failed to cover my gray. On top of that, the pump mechanism is not designed well, and it made a holy mess. I emailed customer service and notified them of these issues, and after sending them a photo of a squirt of the dispensed liquid on a paper towel and a photo of the nozzle, they refunded my money 100%, so props to customer service. Also, the website states that the product ships from Lawrence, MA, but tracking showed that the package came from China. Not impressed with that and I wouldn’t have purchased the product in the first place had I known that.

I’m very surprised that it worked as advertised. It was so easy but very gentle on my scalp. It’s been almost 3 weeks and I haven’t lost more hair. I usually lose hair after hair color.

I was nervous to try this product, but I am pleasantly surprised! It covered my stubborn greys and gave my hair a beautiful chocolate color (I used dark brown). A few notes, keep pumping until you get an even amount of the clear and colored liquid, lather it in good. I have longer hair so I used about 9 pumps to make sure it really deposited the color. Then I left it on for closer to 30 minutes. I will note that the shipping took much longer than expected- I ordered 8/27 and it arrived 9/14. So if this is a product you plan to use regularly, definitely plan for extended shipping times. One thing I noticed when I was checking the shipping times is that it was mailed from China? But online it says it was shipped from MA. Until I verify that, I won’t buy again although I do enjoy the product. If that is important to you, definitely verify. It could explain why shipping takes almost a month.

The product is very easy to use and provides coverage between my salon visits. While the packaging is visually appealing, the delivery system could be more functional.

I love this shampoo! I’ve been dying my hair for years to cover the gray and now I just shampoo and wait 15 minutes and rinse and I’m done. The color is so natural and blends with my natural shade. I highly recommend switching!