PearWoodReviews of pearwood.com

Response from PearWoodOct 23, 2026

Hi Andrea, we are so sorry you’ve had such a frustrating experience with our team. We never want you to feel let down. Please send us a direct message with your order info so we can step in and fix this for you. We truly want to make this right. 💛

Response from PearWoodOct 21, 2026

Hi there, I totally get why waiting 15 minutes feels like a hassle, especially if the product is dripping! Our formula uses gentler ingredients instead of harsh chemicals to color your hair. Because it's free of those fast-acting but strong activators, it just needs a little extra time to fully and safely absorb. Applying it right before hopping in the shower usually makes the wait much easier. We really appreciate your honest feedback! 💛

Response from PearWoodOct 21, 2026

Hi there, I completely understand why you're so frustrated about not receiving your product yet. Waiting this long after being charged is definitely not the experience we want for you. Please email us directly to [email protected] with your order number so we can get this sorted out right away. We would love the chance to make this right. 💛

Response from PearWoodOct 21, 2026

Hi there, I totally get your frustration—especially after trying it twice and waiting so long! It sounds like that broken dispenser is exactly why the color didn't take, since both parts need to mix evenly to work. We absolutely offer refunds for defective bottles. Please email us directly at [email protected] with your order number so we can get this sorted out right away. 💛

Response from PearWoodOct 19, 2026

Hi there, so sorry the dye didn't cover your grays like you expected. That is definitely frustrating when you've waited the full 35 minutes! Everyone's hair absorbs color a little differently, and stubborn grays can sometimes be tricky to tackle. Please send us a direct message to [email protected] so our team can personally help you sort this out right awa. We'd love the chance to make this right for you. 💛

Response from PearWoodOct 19, 2026

Hi there, so sorry for the mess and the frustrating experience you've had. Dealing with a leaky bottle and an unexpected orange color is definitely not the result we want for you. We'd love to help fix the color and get that defective bottle sorted out right away. Please send us a direct message to [email protected] so our team can personally help you sort this out right away. 💛

Response from PearWoodOct 19, 2026

Hi there, I totally get your disappointment after expecting a true dark brown finish. Stubborn grays can sometimes pull a reddish tone if the color doesn't fully absorb. We definitely don't want you stuck with a result you don't love. Please send us a direct message to [email protected] so our team can personally help you sort this out right away.💛