PearWoodReviews of pearwood.com

Response from PearWoodOct 14, 2026

Hi Dave, we're so sorry you are having trouble with the pump and getting so little color payoff. It is incredibly frustrating to use a product that often without seeing the results you want. The bottle can sometimes get a little stuck, which might be why the color isn't dispensing properly for you. Please send us a direct message with your order details to [email protected] so we can step in and make this right. 💛

Response from PearWoodOct 8, 2026

Hi there, we completely understand your frustration with the pump and the stinging feeling you experienced. It sounds like the dispenser got stuck, causing the gel to come out unmixed, which definitely isn't how it should work. We know everyone's skin sensitivity is different, and we hate that this caused you any discomfort. Please reach out our support team at [email protected] with your order details so we can step in and make this right for you. 💛

Response from PearWoodOct 6, 2026

Hi Evelyn, we're glad it left your hair feeling soft, but we totally get your disappointment with the gray coverage. It’s definitely frustrating when a product doesn't give you the results you need, especially after giving it a couple of tries. We want to make your return as easy as possible. Please reach out to our support team at [email protected] with your order details so we can get your request sorted right away.

Response from PearWoodSep 29, 2026

Hi Clara, we totally get why you'd be frustrated after trying it three times without the color taking. Leaving it on for over an hour with no results is definitely not the experience we want for you. We really appreciate your feedback on the instructions and will work on making them clearer for everyone. Please send us a direct message at [email protected] so we can make this right and get you a refund! 💛

Response from PearWoodSep 29, 2026

Hi Jennifer, we're so sorry the dark brunette didn't give you the deep color you were hoping for. It is incredibly frustrating when a shade pulls red instead of a true brown, especially after waiting so long for your bottles to arrive. We really appreciate your feedback on the formulation so we can keep improving. 💛

Response from PearWoodSep 28, 2026

Hi Dorota, we're so sorry the pump wasn't working right and left your hair feeling so dry. It’s incredibly frustrating when the color and clear gel don't dispense evenly, as that definitely affects the final result. We want to make sure you get the experience you were hoping for. Please send us a direct message at [email protected] so we can get this sorted out with a refund or replacement for you! 💛

Response from PearWoodSep 28, 2026

Hi Liliana, I'm so sorry for the long wait and that the shampoo didn't hit the mark for you. It is definitely frustrating when the dispenser is tricky to use and the color fades faster than expected. Please reach out to our support team at [email protected] so we can make things right for you! 💛

Response from PearWoodSep 21, 2026

Hi there, so sorry your hair pulled red instead of light brown — we completely understand how stressful that must be! Sometimes certain hair types can pick up warmer tones than expected. Please reach out to our support team at [email protected] so our team can share some tips to help fade that color out and make things right for you. We truly appreciate you giving us a try! 💛