Pay with MoonReviews of paywithmoon.com

This has been an incredibly frustrating and stressful experience. They took money from my card and have still not returned it — it has been over a month. Since then, it’s been the same cycle every single day: vague promises, generic copy-paste replies, and absolutely no real progress. Instead of fixing the problem, they keep stalling and pushing it off as if waiting long enough will make people give up. What makes it worse is that the cards were closed, yet the money never came back — which says everything about how “seriously” they treat customers. At this point, it no longer feels like a mistake or a delay. It feels deliberate. If you value your money and your time, stay away. I strongly warn anyone considering this service: do not trust them.

Suddenly not working, no refunds or any information from the Team, just nothing. Not trustworthy.

The platform worked fine for months until they were abruptly kicked off their supplier (As i suspect this is not 100% confirmed and they haven't made any statement regarding it themselves) - (a Mexican bank). Afterward, they refunded remaining card balances to platform credit which is useless since you can't spend it anywhere. They eventually offered a BTC refund option, which initially didn't require KYC. I submitted my request and waited over a month. When I checked back, my refund request had vanished entirely. Trying to resubmit now triggers a KYC requirement despite no verification being needed when I first requested the refund. This makes zero sense. Support Conversation: Me: "I requested a refund a month ago; it was pending, but now it's back to credit and wants ID verification for resubmission?" Olivia (Support): "All users who submitted off-platform refunds after the program pause must now verify to ensure compliance with our terms of service. Let us know how we can assuage your concerns." Me: "That makes no sense. I could buy cards without KYC, but now when the platform is down and credit is worthless you demand KYC to get my money back?" Olivia: "We understand, but cannot take action without verification. Complete KYC and we'll gladly help." They completely dodged my question and hide behind this new requirement. I've seen similar complaints where they claim "banking standards" nonsense. They didn't require KYC when refunds were first requested; this is clearly a deliberate barrier to avoid paying out. Even if I completed KYC, I suspect it would sit pending forever until (or if) the platform relaunches and they'd just issue a card. While I don't think this is a full exit scam (the company still operates), recovering existing credit is unlikely. They took $100+ from me. Bottom line: Paywithmoon works when functional, but if you have stranded credit, consider it gone. Don't expect a real refund.

I had a very bad experience with Paywithmoon.com (Moon Technologies LLC). I deposited USD 1000, but after the payment was completed, my account was suddenly restricted and I was blocked from withdrawing my funds. No clear or valid reason was provided for the restriction. I contacted customer support multiple times, but they either did not respond or gave generic replies without resolving the issue. My money remains locked, and no refund has been processed. This feels like a deceptive and unfair practice. Based on my experience, I cannot trust this company with users’ funds. I strongly advise others to be very careful before using this service. They make KYC to fail

scammers website ,I don't received refund about 2month ago and they said make kyc verify and i'm complete the kyc and still don't get refund very bad service i have ever see

When I deposited crypto, they did not require KYC. After the site went down, I requested a refund, and it was marked as pending. They promised to process the refund, but that was two months ago. Now they are requesting identity verification. There are many reviews calling PayWithMoon a scam, and I agree. They are scammers. I do not want to verify my ID for scammers. They will lose everything soon. They do not deserve even one star in this review.

After their services went down, I requested a withdrawal, but they declined and locked my account, claiming there was "suspicious activity." This only happened after their services went down and after I asked for a refund. Is my request for a refund the activity they don’t like? It would be a five-star experience if they hadn't scammed me.

They have blocked all services since last two months, without any information or any supports. They have blocked my fund, rejected my off-platform refund. No answers to questions and emails at all. Scam