PaymentwallReviews of paymentwall.com

Ich wollte Paymentwall als Zahlungsdienstleister für mein E-Commerce einrichten. Vor allem für den asiatischen Markt. Meine Website läuft über Shopify und dort wird angegeben, dass Paymentwall möglich ist. Nachdem ich einen Account bei Paymentwall erstellt habe, viele Fragen beantwortet, Dokumente geschickt, Auskunft über meine Produkte, Geschäftsmodell, Finanzen gegeben habe (Es dauerte Stunden)… erhalte ich die Rückmeldung: „After reviewing your application, we regret to inform you that we are unable to support your project at the moment.“ Keine Begründung. Kein Hinweis woran diese Absage nun liegt. Mein Unternehmen besteht seit 3 Jahren und ist in der Nische etabliert. Ich weiß nicht was das Problem ist. Lasst am Besten die Finger von Paymentwall. --- Update 22.12.2022 --- Paymentwall hat auf meine Bewertung geantwortet. Da ich nicht darunter kommentieren kann, füge ich meine Antwort hier ein: Danke für den Link zur Übersicht der nicht unterstützen Geschäftsmodelle. Mein Unternehmen trifft auf keinen Punkt aus dieser Liste zu. Anstatt genauer nachzufragen, worin mein Geschäftsmodell besteht, hat ihr Mitarbeiter einfach eine generische Antwort erteilt und den Fall beendet. Es geht um Vorlagen für Audio-Software. Vergleichbar mit Vorlagen für Adobe Photoshop, Premiere oder Vorlagen für jede andere professionelle Software. Dabei wird die Software nicht verkauft und es tritt keine Urheberrechtsverletzung auf. Es spielt jedoch keine Rolle mehr - Ich will Ihren Service nicht mehr nutzen.

Thanks Paymentwall Team. The information you provided to me really helps, I have been credited with the balance of the payment this morning. I am very grateful to you and your team for your assistance, thorough investigation and amazing customer service.

I made payment of 25$, 16$ and 10$ to a merchant using Payment, I was debited and their system will hold the money without remitting the merchant, I can’t request refund because I sent them messages for over a week now and they won’t respond, the merchant (Namesilo) also sent several messages with no response. This called payment gateway is just scam in disguise. Their support team is so lazy and they don’t care how the users feel, they just want to steal money and go.

Trying to get payouts from PaymentWall to my bank account, but they delayed it already, and ignore my inquires. Until now they replied even with a delay. But as soon as I requested a payout and submitted all the documents they gave me no reply.

no response for verification within 4 months. mails are not answered, tickets are not answered, facebook-contact answered "is in progress" - but nothing happened.

Very bad experience !! 6 months we are waiting for a bank transfer! They always find new excuses not to proceed with the payment.

Really disappointed in this company. It first all started when we wanted to activate creditcards as payment method. After a good experience and quick support from their team we didn't think creditcard activation would take 2 months just to decline with the reason: "No reason specified." After that we tried to contact Paymentwall to ask why our creditcard activation was declined but still no answers. A month later, we decided to move on and use something else for our payment methods, so we made a ticket to payout our money which was still sitting around somewhere with Paymentwall and to close our account. 2 months again, no answer at all. I e-mailed, I was consistently adding replies in our ticket. I basically tried every way to contact this company without success. At this moment we contacted a lawyer to check if it is possible to sue Paymentwall. I hope our lawyer can help us in this case. Please answer on our ticket (Inquiry #854519) so we don't waste our time on something this stupid. Thanks

I stop offering payments through PaymentWall because: - Many transactions did not go through for unknown reasons - Take a long time until the money is available. The last payment I received is from 04/13/2022 and there is still money in "Pending Balance". No payout since April - the cost of 20€ per payout (US -> Europe)