PAX LabsReviews of pax.com

i’m 19 and have a fully legal medical marijuana card in FL and they won’t allow me to buy anything because i’m not 21, despite being fully legal. I’m trying to not use carts as much so the pax vaporizers seemed like a very good alternative. i guess i’ll never know.

Ordered the Pax Mini, in designer color, at upcharge. Received an item which doesnt work. Support first *denied* the S/N, until provided photo proof, then condescendingly sent the same instructions included in the package. Then asked many questions over SEVERAL emails, over a week+, about the lights and colors, eventually telling me that “ producing vapor is not under warranty”. Pax sent a *vape* which does not *vape*, but has pretty lights. A vape not warranted to vape. Did you catch that? Refuses to replace/refund. Do NOT, NOT, NOT order from this company. No recourse for subpar items. Absolutely wild scenario of sending out cute items with no functionality. Run. Tell your friends.

No phone number and no response to support ticket for package that never arrived! Don’t give them your money!

Horrible customer service. No tutorial. No videos. No explanation. No troubleshooting. No real Q & A. No refunds. You just overpay for a product that DOESN'T WORK and then there is no recourse.

It seemed that was not a function on pax that allows you to connect with an app that measures a how much you smoke so that you add it to your Heads up Health app that your Doctor uses to aggregate your health data. Real lack of imagination in my view.

I ordered a pax that said “periwinkle” with an image of a purple vape and I got a dark blue colored vape. They won’t fulfill the return because the box has been opened. The image was a very inaccurate representation of what I received.

The Pax 3 vaunts its app. What they don´t tell you is that the app is TOO OLD for newer smartphones. Customer service was abysmal. Basically, they said...yeah, we know and we´´ll update our app EVENTUALLY (their words). The vaporiser itself is a very nice bit of kit. However, the lack of an app makes the experience less than satisfactory. Note that there is no mention of the out-of-date app in their information which does seem rather fraudulent and misleading which leads one to presume that this lack of concern is company-wide.

I love pax and have owned a pax 2 2x pax 3 and have just bought a pax plus. I love the pax products they have been a game changer for me and my health. They last a long time and are very resilient, my only concern I might raise is that the rubber around the operating button degrades after a few years. Consequently the button becomes difficult to operate eventually and my otherwise functional pax vape is eventually rendered useless. The pax plus notably exhibits a more consistent vape at lower temperatures- avoiding the unit becoming overheated