PAX LabsReviews of pax.com

I have recently contacted PAX Support Team as my PAX 3, purchased in November 2017, began to malfunction (issues with charging and switching on/off). The Support Team was polite, prompt and, above all, helpful. After a brief exchange of emails, my case has been quickly dealt with. To top everything up and to my pleasant surprise, as a replacement I was sent PAX Plus which is the newer model. PAX not only does one of the best conductive vaporisers but, as described above, is very good on honouring their 10-year warranty. Thank you!

Bought Pax Mini last May 2023. Unit would not create any smoke, tried all FAQ from Pax and would not work. Emailed PAX for service, they asked me to video while of me using product, video of packing the buds in the oven, video taking the drag. After sending video, they said there is nothing wrong with the product because their LED light did not indicate a malfunction. I have a $150 + tax paperweight. I asked to send the product in so they can determine if broken, and they would not allow me to send it in even at my own expense. PAX is absolutely the worse company in this space. Awful and stressful to deal with their "customer service". All they do is politely apologize and basically blame the customer for defects in their product. Warranty is 4 years and mine never worked despite literally 10-plus emails begging them to take the product back. Do yourself a favor and avoid this company by all means.

Abysmal customer service. Got an ERA LIFE battery, after fully charging the device, within 4 draws it would show low battery. The battery would show fully charged as I plugged it back in immediately. Every time i reached out to customer service they would refer me to the FAQ page. Just a lazy company really.

Honestly, terrible customer service and policies. My device broke within months of purchase, they sent me a different colour as replacement which is intensely disappointing considering most of the appeal of PAX is the aesthetic, and I’m now left with a device I don’t like. They wouldn’t even replace the mouthpiece, I was only sent the oven and so now have a mismatched set. They suggested I buy a silicone sleeve to hide the colour, which is baffling to essentially ask me to spend more money. Through the whole of my interaction with customer support, they have given me incorrect, unconsidered and conflicting responses. Wish I’d never bought the device in the first place. Don’t bother.

They stop charging within 8 months or so used to be good been buying 8 years but last 3 all dead in a year

Pax labs took my money and sent me a fake tracking number buyer beware!

I purchased the pax 3 color black, within 6 month’s the finish started wearing off around the mouthpiece and around the oven chamber. I immediately contacted pax customers service and was first told warranty does not cover accidental damages. So I contacted them again and was told warranty does not cover cosmetic issues. I’m beyond disappointed. I had purchased a pax 2 years ago that still works and so issues with paint wearing off. Pax has the worst customer service and is no longer manufactured in sf ca USA absolutely the worst customer service ever

Purchased Pax Mini in June 2022. By Spring 2023, the device has stopped producing much vapor. Chambers, pipe cavity, mouthpiece, etc. always kept clean. Emailed the company scores of times since the beginning of this summer, and they refuse to help me. Fraudulent company producing fraudulent products trying to avoid accountability. These criminals need to be jailed.