PawsyLabsReviews of pawsylabs.com

Very quick and helpful assistance thank you

Customer Service. I sent an email regarding a subscription and they were proactive and immediately contacted me with a resolution. Kudos to the company!

I placed an order with PawsyLabs on 27 August for Parasite Cleanse Drops, purchasing their Buy 3, Get 2 Free offer for £75.99. I am very careful when purchasing online to check whether I am signing up for a subscription or recurring payment. To my knowledge, I did not select, request or agree to a subscription. The confirmation I received from PawsyLabs was simply headed “Thank You For Your Order” and confirmed my purchase. I received no correspondence confirming that a subscription had been activated, no details of a subscription or recurring payment schedule, and no advance notification that another payment was going to be taken. Exactly one month later, on 27 September, I unexpectedly received confirmation from PawsyLabs of a NEW order for three bottles costing £76.80. I did not place this order. By this point I had actually stopped using the Parasite Cleanse Drops because my dog's allergies, which we had previously managed effectively, appeared to have been re-triggered after starting the product. I still have four unopened packages from my original purchase. Despite this, I had decided not to complain and wasn't even intending to take PawsyLabs up on their advertised 90-day money-back guarantee. I was prepared to accept that the product hadn't suited my dog and leave it at that. It was the unexpected confirmation of another order for three more bottles, and the associated £76.80 payment, that prompted me to contact PawsyLabs. I have asked them to refund the £76.80, cancel whatever subscription has apparently been associated with my details, and confirm that no further orders or payments will be taken. I have also raised the payment with PayPal. What concerns me further is that, after this happened, I looked at other customer reviews and found reports from other people describing unexpected repeat orders or subscriptions. My original order was five bottles for £75.99. The subsequent order I did not place is for three bottles at £76.80, so it isn't even simply a repeat of my original purchase. I will update this review to reflect how PawsyLabs responds and whether the £76.80 is refunded. For anyone considering purchasing from PawsyLabs, I would strongly recommend keeping your original order confirmation and monitoring your payment method afterwards for any further charges.

WARNING TO ALL, DO NOT BUY FROM THIS COMPANY!! I received my first order of 5 bottles 3 weeks ago. I was out of town for 2 weeks so I've had barely a week to see any improvement in my dogs, and there have been none yet. But then I received an email 2 days ago, saying Thank You for my order and they would ship it promptly. I DIDN'T PLACE ANOTHER ORDER! So I emailed them, marked urgent, to CANCEL the order and DO NOT SHIP. I got an auto-response issuing me a ticket number and that someone would be contacting me about my problem. I emailed them again, warning them not to send that order or charge my card! I received another auto-response, but nothing from an actual person. Yesterday, I get a notification from my bank, that my account was overdrawn $88, because Pawsy charged $100 to my account! They completely ignored my emails for 2 days. I searched online for a phone number and finally found one. But it's also automated, there are no humans in their customer service! You have to leave them a message and then wait for an email response! I have yet to find a way to cancel any further orders, wondering they are going to charge me $100 every 3 weeks?? I HIGHLY RECOMMEND EVERYONE AVOID THIS COMPANY LIKE THE PLAGUE!

They make It very stress less and continue to reassure u even if your order has been lost abit longer than planned lol was alll sorted in the end with a great result thanks again everyone for your patience and help I was a stressed paw mum thinking I’d been scammed AGAIN lol that’s the usual true can’t blame me for being sceptical can you???

So helpful and dont take to long

I received my order in a timely manner and my order was exactly what I ordered. I would 100% recommend Pawsey for my pet needs. Thank you Pawsey for doing a great job with making sure my pet needs are met.

I haven't noticed anything yet, but we are still on the first bottle for our dog... it's just been over a week. I'm sure once she has been on it for a bit longer I'm sure we will see something.